February 2024 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.  
Jeff Nolte, President
Call 800.787.4848 or Email
Welcome to CTS... Thanks for your business!
ASMI - Association & Society Management International, Inc. -
Falls Church, VA

Housing Authority of the City of Frederick -
2 sites in Frederick, MD
CTS joins Annapolis Maritime Museum in welcoming Spring & the 2024 Boating Season!
We’ll be celebrating the spring equinox and the beginning of boating season in March by burning our nasty winter socks at the Annapolis Oyster Roast & Sock Burning on Saturday, March 23, 2024, from 12 – 4 p.m.

CTS is a proud sponsor of the Annapolis Maritime Museum & Park’s (AMM) legendary event. As a family-owned, Maryland-based company, CTS actively supports our local community’s many non-profits and foundations.

Your generosity will help to further AMM’s mission to educate students and adults about Annapolis’ rich maritime heritage and ecology of the Chesapeake Bay, inspiring environmental stewards for future generations.
News You Can Use: Microsoft Teams Outage impacts Thousands… A Timely Reminder to plan for Service Disruptions
Thousands of Teams users worldwide were recently grappling with how to connect when the popular Microsoft service went down.

What can you do when even well-established service providers have issues - or bad weather knocks out your communications?

Unexpected service interruptions can wreak havoc on your business - knocking out computers and servers, silencing phone systems, and grinding your broadband or data networks to a halt.

Sure, you may be spending money to protect your business from fire and safety hazards... But what's the point if your business can't survive an extended outage or bad weather?

Here are some of the ways CTS can help you prepare your business to withstand the unexpected...

  • Identify service gaps, risks, threats, and exposure before it's too late.

  • Determine appropriate risk reduction, remedies, and alternative arrangements or providers for your mission-critical systems.

  • Assess the need for voice and data protection measures, uninterruptible power supplies (UPS), and secure off-site storage.

  • Look at implementing a remote work program and out-of-area resources to keep your business open during a local emergency.

With the proper safeguards in place, your business will remain operational until services are fully restored, and staff can return to their offices.

Disaster recovery planning doesn't have to be expensive or complicated. CTS can develop a strategic plan for you and then implement it.

Don’t wait. Take action... Contact CTS today at 800.787.4848 or
FCC Robocall Crackdown… Wants to make AI Voice-Generated Calls Illegal
Voice Cloning is getting too good to detect…

FCC Chairwoman proposes making all AI-generated robocalls “illegal” to help State Attorneys General

“AI-generated voice cloning and images are already sowing confusion by tricking consumers into thinking scams and frauds are legitimate,” FCC Chairwoman Jessica Rosenworcel said.

“No matter what celebrity or politician you favor, or what your relationship is with your kin when they call for help, it is possible we could all be a target of these faked calls,” she said.

We’ll continue to keep you informed on emerging FCC news. Need help with your business communications? Contact CTS today at 800.787.4848 or
Customized for you… CTS + Mitel MiVoice provides Deployment Flexibility
With the most flexible deployment and payment options on the market, MiVoice Business puts you in the driver’s seat to deliver business communications, your way.

As your organization’s IT strategy evolves (for example: from distributed servers in multiple sites to a single private cloud), MiVoice Business evolves with your business – delivering a strong, futureproof solution with a low total cost of ownership.

On Your Premises
  • Mitel SMB Controller
  • Mitel EX Controller
  • Industry Standard Server

Virtual Software
  • VMware, Hyper-V, and Nutanix virtualization
  • Single or multiple virtual machine option

Public Cloud
  • Amazon AWS
  • Microsoft Azure

Private Cloud
  • Private cloud deployment within your data center
  • Why Private Cloud? A private cloud can leverage virtualization and physical infrastructure for public cloud-like scale and efficiency, but in a private, dedicated system within your data center. The protected nature of a private cloud provides an extra layer of security and control to meet industry-specific compliance requirements.

CTS and MiVoice Business have a deployment model to fit your organization's unique requirements. Let’s talk about your business goals and strategy.

Contact CTS today at 800.787.4848 or email:
Zoom confirms another Workforce Reduction… If you’re exploring team meeting alternatives, let’s talk!
Zoom exploded in popularity at the start of the pandemic as workers turned to the video-conferencing platform to stay in touch with colleagues, friends, and family.

But as the pandemic has subsided and many workers have returned to in-person roles, Zoom continues to retrench.

CTS offers a range of collaboration and meeting solutions from global technology leaders like Mitel and RingCentral. Our Mitel-powered service, Beacon Cloud Voice also supports robust collaboration and meeting apps that will keep your team connected.

If you’re looking for locally supported Voice, Message, and Meeting solutions for your business, contact CTS today at 800.787.4848 or
Send Us Your Referrals and Get $250 from CTS!
We appreciate your partnership and support.

Know someone grappling with their Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or
CTS Highlights
35 Years
24 x 7 x 365 Service
One Stop Shop
Rapid Response
5,000+ Customers
Need Support

Contact us today!