News You Can Use: North Korean Operatives are exploiting Remote Work to infiltrate U.S. Companies

North Korean agents are posing as IT professionals using stolen or fabricated American identities. 

The Wall Street Journal reports that American recruiters, often unknowingly, are helping foreign operatives secure remote work, making it even harder to keep these bad actors out of your business. 

Once inside, they access your sensitive data, install backdoors, and sometimes extort victims, putting your business’s assets and reputation at risk. 

This evolving insider threat is not limited to IT systems – they also target business communications, where confidential information can be intercepted or manipulated. Standard security measures are no longer enough. 

Businesses need robust, compliant solutions that secure both IT infrastructure and communications channels.

CTS provides specialized, secure RingCentral UC services to protect your organization’s communications and collaboration platforms. Our experts ensure that your business remains resilient against sophisticated threats, offering peace of mind in an era where the line between insider and external threats is increasingly blurred.

Protect your business before it’s too late. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.

RingCentral… AI meets Trusted Communications

Our strategic partner, RingCentral is revolutionizing business communications by seamlessly integrating AI across every channel - calls, messages, meetings, and contact centers - empowering Mid-Atlantic organizations to work smarter, faster, and more efficiently. 

Here are five ways CTS and Ring bring AI and your business communications together:

• AI Receptionist - Never miss an opportunity with a 24/7 virtual receptionist that answers, routes, and schedules calls, freeing up staff for higher-value work.

• AI Assistant - Automatically transcribes calls, takes notes, and summarizes messages, saving time and letting your team focus on what matters most.

• Real-time Agent Assist - Provides live guidance and suggested responses to agents, improving customer experience and consistency.

• AI Quality Management - Analyzes 100% of customer interactions, delivering actionable insights and automated coaching for supervisors at scale.

• Conversation Intelligence - Unlocks data-rich insights from every conversation, transforming unstructured communications into actionable business intelligence.

RingCentral’s AI-powered platform is trusted by over 400,000 businesses to boost productivity, elevate customer service, and drive growth. As your local Gold RingCentral Partner, CTS can help you harness these innovations to transform your communications and stay ahead of the competition.

Take the next step toward smarter business communications.

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.

5 Tips to Optimize Your Communications Tools

Have you thought about streamlining your communications tools?

The average U.S. employee juggles 17 cloud apps, 3 content-sharing services, and 3 collaboration tools - leading to confusion, data loss, and frustration.

Whether you manage your organization’s communications or want to simplify workflow, now is the perfect time to consult with CTS to unify your technology.

We offer communication solutions that combine task sharing, document collaboration, calls, chats, and video conferencing - all in one platform. Ask yourself: Are your current tools boosting productivity and customer experience? If not, try these five tips:

• Clarify Purpose and Value - Identify what your communication tools must achieve. What frustrates your team? What gaps affect customers? Evaluate if your tools support seamless conversations across devices and quick customer responses.

• Weigh Costs vs. Benefits - Don’t get distracted by shiny new apps. Assess if your current tools justify their costs in time and money. Seek cost-effective, integrated solutions that maximize value.

• Reduce Distraction and Optimize Focus - Embrace digital minimalism by automating simple tasks and controlling availability. Use presence settings to minimize interruptions and prioritize critical work.

• Prioritize Customer Experience - Ensure your tools enable smooth internal and external communication, integrate with CRMs, and empower contact center agents to respond swiftly.

• Support Remote Work Convenience - Check if your tools let remote employees communicate and access resources easily from any device, via web portals or apps.

Need help bringing your Voice and IT together? Contact CTS at 800.787.4848 or jnolte@ctsmd.us to get started.

AI Is Transforming Business Communications – Where Things are Headed in 2025

AI is no longer a future promise - it's here, revolutionizing business communications across industries.

 According to RingCentral’s latest 2025 AI Trends Report, nearly 70% of companies are already using or actively experimenting with AI in customer conversations, sales, and internal collaboration. These companies have embraced AI as essential for delivering superior customer experience and operational efficiency.

The business case for AI adoption is undeniable.

Nearly 97% of decision-makers surveyed expect their AI investments to grow over the next five years, with many planning to boost budgets by 50% or more. C-level executives are leading the charge, with over half using AI daily for strategic planning and decision-making, and 88% of their teams now rely on AI tools at least weekly.

As AI adoption accelerates, leaders are clear-eyed about the risks.

AI will also be exploited by the bad guys. Over 70% of leaders anticipate AI-generated fraud threats, but 31% of companies lack adequate prevention measures. This gap highlights the urgent need for a renewed focus on IT and communications security to safeguard your organization.

Don’t let your business fall behind.

Partner with CTS to harness AI’s full potential in your business communications, overcome integration challenges, and protect your communications. CTS delivers tailored solutions and outstanding support to help you thrive in the AI-powered future.

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us - your next step toward smarter, safer business communications.

Discover a Superior Choice for Local VoIP and Business Communications in the Mid-Atlantic

When your business needs reliable phone and communications solutions, our local experts stand out. 

As a Gold Partner with RingCentral, CTS delivers top-tier VoIP, unified communications, and phone systems - along with unbeatable pricing and certified, on-site installations for seamless Day One success.

Are you frustrated with poor or nonexistent customer service from national providers?

CTS is different. Our dedicated team - including technicians, project managers, and engineers - is right there with you during installation to ensure everything runs smoothly. And when you need ongoing support, we’re just a phone call away.

While cable and internet providers focus on your broadband, CTS specializes in VoIP and UCaaS, bringing over 40 years of experience supporting local businesses like yours. 

Don’t just take our word for it - ask our satisfied customers! Many have switched from their internet provider to CTS for better pricing, service, and support.

Whether you’re a business, school, government agency, or nonprofit, CTS is ready to help. Schedule some time with us - you have nothing to lose and everything to gain!

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.

We love your referrals… Send us yours and receive $250 from CTS!

Thank you for your partnership and support.

Know someone grappling with securing their Remote or Hybrid Workforce? Moving or looking for a new phone system? A friend who needs faster Wi-Fi or broadband? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.

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