Do you want to help get tasty, nutritious meals out to members of our community? We are currently looking for volunteers to help deliver meals to our clients. We have lots of other volunteer opportunities available too! Visit www.ccckl.ca/volunteer to learn more about volunteering with Community Care. You can also check out the video below to hear from some of our volunteers about what it means to volunteer with CCCKL.

Earlier this month, CCCKL once again welcomed surveyors from Accreditation Canada to complete an in-depth evaluation of the strengths and gaps in our care and services. Surveyors Gayle Campbell from Argyle, City of Kawartha Lakes, and Gregory Cummings from British Columbia spent three and a half intensive days with us as we enthusiastically showed them the scope and impact of the daily work performed by CCCKL’s people and teams. Gayle and Gregory observed numerous programs and services first-hand including in-home personal support, primary clinical care, Adult Day activities, Specialized Transportation, Meals on Wheels and GAIN Team (Geriatric Assessment and Integration Network). They also met with committees such as Ethics, Quality Management, Client and Caregiver Advisory Council and our Board of Directors. I extend special thanks to the members of our Client and Caregiver Advisory Council for meeting with Gayle and Gregory. More special thanks to the many CCCKL external partners who took time to attend a focus group with our Surveyors to share their perspectives about working with us.

Although we won’t have the official results of their evaluation for a while yet, Gayle and Gregory were clearly impressed by what they saw and heard! Their comments at the debrief session were enthusiastic and positive. They praised our focus on continuous quality improvement and our work on client safety and client engagement, while at the same time, they pointed us to opportunities to strengthen our attention to become more environmentally friendly (i.e. green) and to broaden the emergency preparedness scenarios included in our current policies.

An organization’s values provide the foundation for accreditation and it seemed to me that CCCKL’s values of Compassion; Accountability; Respect; and Excellence were strongly visible through our Accreditation process. Demonstrating compliance with the strict Accreditation Canada Standards reflects Accountability and Excellence. Surveyors and accreditation participants were treated with dignity and graciousness by all they encountered, reflecting our value of Respect. Compassion shone through in the stories and feedback clients so generously shared about their experiences with our people and programs.

There is no doubt that values will continue to guide and inspire CCCKL as it moves forward. The current development of our 2023-2026 Strategic Plan is providing an opportunity to test, validate and/or revise our Values. Please share your thoughts or suggestions at AskUs@ccckl.ca.

Warmly,

Barb Mildon