Vaya Health Provider News

APRIL 18, 2024 | COMMUNICATION BULLETIN 2023-24 ISSUE 52

IN THIS ISSUE: Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | Vaya Provider Portal Updates: Authorizations Page | Vaya Telephone Service Lines Overview | COVID-19 Mitigation Funding Announcement | CHESS Health App Announcement | Residential Roundtable | Information Session: Early Childhood Training Opportunity for Clinicians in Mitchell and Yancey Counties | Head Injury ECHO for Providers | NCCDD RFA: Proactive Approaches to Justice for People with I/DD

ALL NETWORK PROVIDERS

Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success

May 2, 2024


Vaya invites network providers to attend the second day of our annual Vaya Learning Summit on May 2, 2024. While Vaya staff will attend the entire day, registered providers are welcome to attend individual sessions in which they are interested. The following sessions will be available to providers:

  • Neurocognitive Disorders: The Basics of Dementia
  • Working Together to Improve Maternal Health
  • Tools to Strengthen Our Approach to Health Disparities and Ethics
  • Facing the Emotional Challenges of Chronic Illness
  • 1115 Substance Use Demonstration Waiver and Stigma Awareness/The Impact of Alcohol Exposed Pregnancies: An Overview of Fetal Alcohol Spectrum Disorders
  • Building Hope: A Foundation for Suicide Awareness and Prevention

 

The registration fee for the day is $50, with CEUs available based on sessions attended.

 

To register, create an account with MAHEC and register on MAHEC’s Vaya Learning Summit 2024 webpage. For assistance, email registration@mahec.net or call 828-257-4475. 

Provider Touchpoint Webinar for Behavioral Health Providers

Tomorrow, April 19, 2024, 11 a.m.-12 p.m.

The Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya Health network providers. We encourage all network providers to attend. Registration is not required. The link to each webinar is published both the week prior to and the week of the event in the Provider Communication Bulletin.

BEHAVIORAL HEALTH PROVIDER TOUCHPOINT WEBINAR – APRIL 19, 2024

For recordings of past webinars and links to related resources, visit the Provider Touchpoint page of Vaya’s Provider Central website.

Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers

Wednesday, April 24, 2024, 11 a.m.-12 p.m.

Introduction to Vaya Touchpoint webinars give physical health providers an opportunity to learn more about Vaya and how we will work together when the Behavioral Health and I/DD Tailored Plan launches July 1, 2024. All Vaya network providers are welcome to join.

 

Please note: Beginning in June 2024, we will also offer in-depth Provider Orientation webinars. These webinars will prepare physical health providers to do business with Vaya.

INTRO TO VAYA PROVIDER TOUCHPOINT WEBINAR – APRIL 24, 2024

Vaya Provider Portal Updates: Authorizations Page

Effective tomorrow, April 19, 2024, Vaya will make the following changes to the Authorizations page of our Provider Portal:

  • We will replace the “Unable to Process” (UTP) decision status with “Dismissed.” When viewing an authorization request, the status will appear as “Void” in the authorization header, rather than “Approved” as was previously displayed. The decision status will reflect the reason Vaya was unable to process the request. The “Dismissed” status will appear in the Services section under Status when the authorization is open in the portal.
  • We will add two new authorization templates to reduce provider burden and ensure requests are quickly routed to appropriate Utilization Management (UM) staff for review:
  • Research-Based Behavioral Health Treatment (RB-BHT) for Applied Behavior Analysis (ABA) Service Providers
  • I/DD Residential for Medicaid Long-term Community Supports (LTCS) and State-funded I/DD or Traumatic Brain Injury (TBI) Residential Services, including Supervised Living

 

Please note: To see the decision status for each service on a service authorization request (SAR) with multiple service lines, open the full authorization in the portal.

Vaya Telephone Service Lines Overview 

As a reminder, Vaya’s toll-free telephone service lines include:

  • Provider Support Service Line: 1-866-990-9712. This line is available 7 a.m.- 6 p.m., Monday-Saturday, including holidays, for providers who have general questions, need technical assistance, or would like to request to add a site or service.
  • Member and Recipient Service Line: 1-800-962-9003. This line is available 7 a.m.-6 p.m., Monday-Saturday, including holidays, to help members, recipients, and the public with non-emergency issues and questions.
  • Behavioral Health Crisis Line: 1-800-849-6127. This line is available 24 hours a day, seven days a week, to all members, recipients, and residents of Vaya’s region experiencing a mental health or substance use disorder crisis.

 

What Can I Expect When Calling Vaya?

Vaya is required to verify the identity and/or organizational affiliation of Provider Support Service Line callers, even when the representative is familiar with the caller. To do this, the agent will ask for your provider organization’s National Provider Identifier (NPI) group number or tax ID number (TIN), also known as Employer Identification Number (EIN).

 

Additionally, providers calling about a specific Vaya member or recipient must provide three pieces of member/recipient-identifying information, such as first and last name, date of birth, and either Social Security Number or Medicaid ID number.

COVID-19 Mitigation Funding Announcement

Vaya has received funding for COVID-19 mitigation and is partnering with NC MedAssist to purchase testing supplies for providers. NC MedAssist has developed an online form for providers to order COVID-19 testing supplies at no cost. Supplies include testing kits, gloves, wipes, and masks. To place an order, visit https://medassist.org/prevention/ and enter the password “STOPCOVID” by June 30, 2024. All orders will be delivered directly to providers.


Additionally, providers are encouraged to submit proposals to Vaya for funding for any of the following COVID-19 mitigation strategies:

  • Testing staff and clients in shelters, group homes, residential treatment facilities, day programs, and room and board programs
  • Purchasing resources for testing-related operating and administrative costs otherwise supported by these housing programs
  • Hiring workers to coordinate resources, develop strategies, and support existing community partners to prevent infectious disease transmission in these settings
  • Procuring tests and other mitigation supplies for people experiencing homelessness and for those living in congregate settings (e.g., thermometers, smocks, liquid soap, paper towels, hand sanitizer, face shields)
  • Installing temporary structures, leasing properties, or retrofitting facilities as necessary to support COVID-19 testing and mitigation (e.g., touch-free hand-sanitizing stations, touch-free hand dryers in restrooms, air purifiers, HVAC air scrubbers, light sanitizer wands)
  • Creating capacity for quarantine and other COVID-19 mitigation strategies through additional staffing or space allocation to serve people with behavioral health conditions

 

For more information or to submit a proposal, email vanita.shipp@vayahealth.com or jennifer.jennings@vayahealth.com. The deadline for proposals is April 30, 2024.

BEHAVIORAL HEALTH, I/DD, AND TBI PROVIDERS

CHESS Health App Announcement

The NC Division of Mental Health, Developmental Disabilities, and Substance Use Services (Division of MHDDSUS) is partnering with CHESS Health to offer free access to the Connections App, an evidence-based smartphone app that reinforces coping and recovery skills, to interested providers in LME/MCO networks.

 

CHESS Health is a digital health company with a mission to address substance use disorder through evidence-based solutions. The company’s eRecovery platform offers support through 24/7 access to a team of certified peer recovery support specialists with a variety of backgrounds, lived experiences, and recovery pathways. The app also includes a care management dashboard, analytics, and a rewards module for contingency management. Learn more.

 

Vaya will work with CHESS Health to support this initiative through outreach to network behavioral health providers. In the coming weeks, be on the lookout for an email from CHESS Health inviting your organization to a short webinar about using the CHESS Health app.

LEARNING AND PARTICIPATION OPPORTUNITIES

Residential Roundtable

April 19, 2024, 2-4 p.m.

Vaya hosts a quarterly residential roundtable for child residential providers. This collaborative effort aims to build connections and strong working relationships between Vaya and providers.

 

Join on Microsoft Teams. For more information or to suggest agenda items, email provider.training@vayahealth.com.

Information Session: Early Childhood Training Opportunity for Clinicians in Mitchell and Yancey Counties

April 22, 2024, 12-1 p.m.

The NC Child Treatment Program (NC CTP) is collaborating with the NC Administrative Office of the Courts, the Safe Babies Court State Advisory Committee, and NCDHHS to launch Safe Babies Court Team pilot programs in several North Carolina counties, including Mitchell and Yancey.

 

Safe Babies Court Team is a Zero to Three program that aims to reduce the time a child spends in foster care before reaching a permanent, safe home. NC CTP will offer training and implementation support for mental health organizations and clinicians who wish to learn and practice child-parent psychotherapy (CPP) as part of the Safe Babies Court Team. CPP is a two-generation (caregiver and child), evidence-based trauma treatment that can address child and caregiver trauma, depressive symptoms, and psychosocial risk factors. Learn more.

 

Providers can apply for CPP training tuition support. NC CTP will host an information session for from 12-1 p.m., April 22, 2024. Join on Zoom.

 

If you have questions, email Beverly Glienke at beverly.glienke@duke.edu

Head Injury ECHO for Providers

Each Wednesday from April 24-May 29, 2024, 4-5 p.m. Eastern time

This six-week training series is designed for primary care providers, interdisciplinary experts, and non-clinical support staff involved in the care of individuals with TBI. Continuing education credits will be provided. Learn more and register online.

 

If you have questions, email Erinn Barnett, Head Injury ECHO for Providers Project Coordinator, at ecbarnett@alaska.net.

NCCDD RFA: Proactive Approaches to Justice for People with I/DD

The North Carolina Council on Developmental Disabilities (NCCDD) is seeking applications to invest in proactive approaches to keeping individuals with I/DD safe and out of the criminal justice system during emergency situations and crises. Apply online by 5 p.m., May 31, 2024. For more information, see the RFA announcement on the NCCDD website.

 

NCCDD staff will host a virtual grant application workshop from April 22, 2024, The event will include a Q&A session. Join on Zoom (Meeting ID: 161 911 3298, Passcode: 372286) or call in at 646-828-7666.

 

If you have questions and cannot attend the workshop, email RFAinfo@nccdd.org. After the event, NCDDD will post all questions and responses on the Apply for RFAs page of its website.

Why did I receive this email? Vaya Health requires network providers to subscribe to our Provider Communication Bulletin. For more information, reference our Provider Operations Manual

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