Healthy Individuals. Healthy Practices. Healthy Communities.

August 2018 Newsletter
Community Care: Change is Our Business
From changing individual care plans to better align with patient readiness, to changing technology in order to meet advanced business needs, one might say that at Community Care, change is what we know. We approach it carefully yet are not daunted when large-scale system change is called for. Likewise we remain a steady partner to our patients who often face many daunting pressures at once. In this month's newsletter, read more about our local transitional care approach, as well as opportunities that come with system change such as new integrated behavioral health models, new business partnerships, and new ways for practices to grow as Advanced Medical Homes.
Medicaid Transformation is Underway!
How CCWNC Will Work With You
NC Medicaid Managed Care remains on schedule to begin in 2019, and CCWNC will continue to offer critical services that allow our network practices to be successful as Advanced Medical Homes in the new system. Community Care Physician Network (CCPN) is CCNC's Clinically Integrated Network that will link practices to the valued Complex Care Management and Provider Services CCWNC is known for today. CCPN membership meets the requirements of the highest tier for Advanced Medical Homes (Tier 3) .

Benefits of becoming a CCPN member by January 31, 2019 :
  • CCWNC is the only care management organization with 20 Years of experience serving the Medicaid population of WNC. We know your patients and are embedded in your practices!
  • NCQA Case Management Accreditation since 2015
  • Current CCWNC metrics align with future payment structures to support meaningful patient outcomes
  • Access to VirtualHealth, a robust platform for Care Management with an efficient Provider Portal
  • Competitive contracting rates for members and additional business solutions
  • CCPN is statewide and non-exclusive, created and run by physicians

Making a Difference for Patients and Providers
CCWNC's Embedded Transitional Care Management team--Natalia Garrison, RN (L), and Dana Leaf, BA, CPhT (R)-- serve as crucial links for patients, community-based care managers, and providers across the local health system.
Eric Christian, Director of Behavioral Health Integration, shares how team-based care that includes behavioral health providers (BHP's) can impact health outcomes, patient satisfaction, provider experience and the cost of care in a July NCMJ research article.
Statewide Updates:

VirtualHealth Implementation Begins : New care management and population health IT platform comes to CCWNC on October 29th
Key Performance Indicators:
Quarterly KPI's show strong network performance in managing cost and utilization of our total non-dual patient population. See the most recent Data Graphs for more details on these results and how they compare to statistical benchmarks.
The QI Minute:
Short segments that introduce the pay-for-performance model, including core concepts that build the foundation for CCWNC network practice support. See our next topic:

Upcoming Events
The next quarterly Practice Resource Meeting will be held via Webex only on October 23rd from 9-10:30 am. Invitations with the Webex link will be sent prior to the event, which will also be recorded. Contact Krystina Ford for questions about attendance or receiving the recorded video link.

October's Agenda includes the topic "Preparing for Medicaid Managed Care", and updates from Medicaid Services and NC Tracks.
DHHS is offering informational sessions for providers interested in becoming Advanced Medical Homes. Recorded webinars are available and an in-person Regional Training Forum will occur in Asheville on September 24th from 11 am-1 pm. Registration is required. Remaining seats are limited.
CCWNC | 53 South French Broad Ave, Suite 300, Asheville, NC 28801