A Message from WES Director Greg Geist
Dear Valued Customer,
During the ongoing COVID-19 crisis and beyond, Clackamas Water Environment Services remains committed to protecting your health and our shared environment. WES has taken steps to ensure that the current public health crisis does not create another when it comes to the wastewater treatment services that WES provides for you every day.
WES employees are following social distancing and other safety guidelines while delivering the same quality of service you have come to expect from WES. For WES employees and customers alike, following these important guidelines and constantly washing hands are helping to prevent the spread of the virus.
Although WES has had to make adjustments to our staff’s schedules, we continue to serve you. In this newsletter, you will find information about our adjusted customer service hours. You will also learn about our decision to not charge late fees for unpaid bills during the crisis.
WES projects that will strengthen our ability to serve you in the future are moving forward. Expansion and upgrade work continues at our two largest wastewater treatment facilities, which combined, clean more than seven billion gallons of wastewater each year.
For WES, our top priority remains the health and safety of the people we serve and our employees. Please follow all safety recommendations. Take care of yourself and your loved ones.  
We are all in this together. And we will get through it together.
Greg Geist, WES Director
Please Keep the Wipes Out!
Please remember to toss all hand wipes, baby wipes and other wipes in the trash instead of flushing them down the toilet. These so-called "flushable" wipes do not disintegrate in water like toilet paper. Learn more
Teaching the Next Generation
Clackamas Water Environment Services partnered with Fowler Construction, Jacobs Engineering, and the Clackamas Academy of Industrial Sciences to provide students the opportunity to learn from a real-life engineering project, building a new digester at the Tri-City Water Resource Recovery Facility.
Pedestrian Bridge Reopens
Clackamas Water Environment Services reopened the 82nd Drive Pedestrian Bridge to pedestrians and bicyclists after completion of several upgrades, which include seismically-retrofitting the bridge to withstand a magnitude 9.0 earthquake. Learn more.
WES Waives Late Fees During Crisis
WES will not charge late fees for unpaid wastewater or surface water bills for the duration of the COVID-19 crisis. This includes non-certification of customer accounts for collection through property taxes that show nonpayment beginning on March 1, 2020, or later. WES will work with customers to develop a reasonable repayment plan.

WES also offers a low-income discount program for those with a household income at or below 185% of the poverty level.
We Are Happy to Assist You!
In alignment with Governor Brown’s Stay Home, Save Lives order, Clackamas Water Environment Services (WES) has made the following adjustments in effect from March 23 until at least May 3.

Our customer service phone lines will be open from 9 a.m. to 3 p.m. Monday through Thursday . Our Operations and Field staff are continuing to provide you service.

If you are experiencing flooding or a problem with your sanitary sewer that needs immediate attention, please call 503-655-8211, and a WES representative will contact you promptly.

WES offices and facilities will remain closed to the public until at least April 20. Our employees are available on a limited basis and will do their best to meet your needs. We appreciate your patience.

Sanitary sewer service and surface water management.
150 Beavercreek Road Oregon City, OR 97045

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