The Clarity Post
Healthcare Risk-Quality-Safety, Simplified
March 2014
A Note from the CEO


Dear Reader,


The healthcare landscape continues to evolve and the chorus of those emphasizing patient safety is sending echoes into every facet of the industry. 


Whether it involves patient engagement, Health IT supporting a culture of safety, or the positive strides made in working with a PSO, what is brought to light is how so many different areas all contribute to reaching our collective patient safety goals. With outpatient care also expanding, we see the need for a truly coordinated program in patient safety across the healthcare delivery system.


This issue of The Clarity Post presents many of the areas where improvement in patient safety and healthcare quality are consistent focal points of resources and effort. We hope you find it of interest and can put the information to good use! Please contact us if you would like to learn more about our services or the topics covered here.


Anna Marie Hajek

President & CEO

Clarity Group, Inc.

Patient Safety Awareness
Still Thinking about Patient Safety Awareness Week?
In case you missed it, the theme of NPSF's Patient Safety Awareness Week (March 2 - 8) was "Navigate Your Health....Safely." This year's campaign highlighted the need for healthcare providers to ensure that patients and consumers are actively engaged in the healthcare process. The campaign also stressed greater awareness of diagnostic errors.
Even though the annual campaign is over, the theme of the week rings true year-round. Here are a few resources to share with your patients and colleagues to keep the message alive: 
Infection Prevention


Each year, lives are lost because of the spread of infections in healthcare organizations. We always hear about infection control campaigns, but infection prevention goes far beyond just hand washing and the hospital.


As care moves to ambulatory settings, we need to expand our efforts and manage infection control risks across the entire healthcare system. The key is to share best practices and take the well-established programs of the hospital to develop efficient, pro-active ambulatory infection prevention programs. Ambulatory settings may be limited in resources, but there are simple tools and guides available for them to develop these programs. One place to start is with a risk assessment plan. Here is a quick guide to assist you in the creation of your plan.


All Things Rural
EMRs - Improving Access Requires Managing Key Risks
On January 16, 2014, in conjunction with the National Rural Health Association (NRHA), we hosted the webinar, EMRs - Improving Access Requires Managing Key Risks.

What are the questions you should ask prior to transitioning to an EMR? Here are a few for you to consider:

  • Which historical patient information should be available for patient visits during and after the transition?
  • What are the organizational policies and procedures related to record storage, management and destruction?
  • What is the best way to ensure that the converted data and information is of sufficient quality?
  • How long should the paper record be available after the conversion?

Listen to the webinar to hear some tips on transitioning from paper to electronic records, common EMR pitfalls, and strategies to help reduce liability exposure when using an EMR.


Developing the Business Case for Electronic Variance Reporting
In February, Clarity also hosted the webinar, Developing the Business Case for Electronic Variance ReportingDuring the webinar, we discuss the need for HIT in small and rural healthcare and show you how to appropriately develop your financial business case when securing funding for your project. One of our presenters, Paul Frigoli, shares how he successfully implemented HIT at his organization and achieved a Return on Investment.

Patient Safety Organizations
Clarity PSO Learning Series: Health Information Technology


Just Released!

The topic of our latest PSO Learning Series Report is health information technology (HIT). When properly integrated into healthcare organizations, HIT can help identify patient safety risks, enable interventions, increase awareness, support faster decision making and ultimately help us predict when care will not be optimal. It is important, though, that we identify how these technologies impact patient care and make sure they are meaningful to the people who use them.
Read the report to see the results from a client survey on HIT implementation and our recommendations for you to consider as you expand technology within your organization.
Patient Safety Organizations - Your Answer to Safer Healthcare

Q - Why is the PSO program so important?

A - It offers healthcare providers the secure and protected environment they need to dig deep into matters of patient safety and share their knowledge with other healthcare professionals to realize those possibilities and improve care delivery.   

Read the Clarity PSO Five-Year Report to Healthcare Providers for more information on the PSO program and to learn how participating in a PSO contributes to the patient safety movement. 

Clarity Spotlight
Outpatient Care is Expanding but are Your Ambulatory Settings Safe?


Each year, there are 956 million visits to physician offices vs 36 million hospital discharges, so why have patient safety efforts always focused on hospital settings?


Clarity ASI: Ambulatory Safety Initiative is a suite of services designed to help healthcare organizations identify risks and errors associated with their ambulatory settings and develop strategies to improve their patient care.


Our experts review and analyze three data elements: (1) professional liability claims; (2) self-reported practice assessment; and (3) real-time event reporting to gain insight into your ambulatory care practices and to provide you with recommendations on how to enhance your patient safety efforts and decrease patient harm. Visit our website or view our brochure to learn more.


Foundations of Successful Claims Management


Clarity is developing a series of white papers on the successful management of a healthcare captive insurance company in the professional liability arena. The first white paper, Foundations of Successful Claims Managementfocuses on the best practices of the claims management process, which include proactive case management, clear litigation guidelines, and a consistent reserve philosophy and methodology. 

Stay tuned for the second white paper on the importance of a solid risk-quality-safety management plan.
Natural Disasters: The Legal Impact for Healthcare Entities


Recently, our Director of Claims Management, Debby Weber, RN, MN, JD, had the honor of speaking at the Chicago Healthcare Risk Managers Society (CHRMS) 2014 Winter Program.


Debby's presentation, Natural Disasters: The Legal Impact for Healthcare Entities, provided an overview of the federal, state and local agencies that have input into hospital organizations and their planning for any kind of disaster. To demonstrate the lessons we have learned over the years about healthcare and natural disasters, Debby compared the preparation and outcomes of Hurricanes Katrina and Sandy.


As the presentation and disaster stories remind us, we can never be too prepared for when a disaster strikes, and it is imperative that we have the proper plans in place to protect our patients and organizations. 


Upcoming Webinars

A Look at Patient Safety Organizations in Small & Rural Healthcare

March 26, 2014 - 12:00pm - 1:00pm CDT

During this webinar, our speaker will:
  • Provide an overview of the PSO program
  • Share insight & examples of how small & rural health facilities might benefit from participating in a PSO
  • Discuss the future of PSOs & how they fit into healthcare reform
  • Identify national benchmarking opportunities
Upcoming Events
Visit us at the following conferences:

April 6 - 8, 2014
Tarrytown, NY
May 14 - 16, 2014
Orlando, FL
Clarity Group, Inc. | 773-864-8280 |

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This information is provided for informational and educational purposes only and should not be construed as financial, medical and/or legal advice. Specific questions regarding this information should be addressed to local advisors and legal counsel. � 2014 Clarity Group, Inc. All rights reserved.