What the IRS is doing to improve?
The Tax Exempt and Government Entities Division of the Internal Revenue Service is making plans to improve the institution. Before the pandemic, the IRS lost a lot of staff due to budget cuts, retirement, and attrition. Currently for the next year, they are looking to propose a list of priorities to Congress to gain more funding to work on improving their automation, hiring new employees, and working on benefits for employee retention. Although hiring and training can take anywhere between 12 to 18 weeks for new hires to understand and interpret phone calls, the IRS is hoping that these adjustments can make a difference in customer service performance. Also, the IRS is also looking to modernize and digitalize internal controls to improve efficiency. Negotiations are still underway for Biden’s Build Back Better plan, which was estimated to fund approximately $80 billion to the IRS to improve its processes. Final negotiations regarding the funding have yet to be made.
