Contacting your Housing Specialist
The Housing Choice Voucher department would like to remind everyone that the best and most efficient way to reach your Housing Specialist with questions is by email.
If you call your specialist, please only leave one message. The specialists check their voice mail every day and do their best to return messages the same day, usually between 4 p.m. and 5 p.m. In rare cases, it may take between 24-48 hours to return calls. If you have a general question or an urgent need, please feel free to call Sandy at our front desk, by selecting operator at the prompt. In many cases, Sandy can answer your question.
The housing specialists are currently working hard to meet one-on-one with the 60 new clients who were selected from the waiting list. This may cause a slightly longer than normal response time in returning phone calls this month.
Thank you for your patience as we strive to provide every client with excellent customer service.
Voucher Program Manager
Housing & Portability Specialist
Housing Quality Standards Inspector