The finest leaders I know operate from a foundation of love: unconditional regard for the people with whom they work. They treat people with dignity no matter their status, they are unfailingly kind even when kindness is difficult, and they are known for their commitment to giving people grace when it’s needed. I call them Uncommon Leaders, and they’re a powerful model for us all.
But here’s the thing: None of us, not even the best of us, dwell in the Land of Nice each and every day. (I’m telling you this in case it’s breaking news for you….) So, How do these Uncommon Leaders manage criticism and conflict?
What happens when these leaders encounter times when tensions are high, tempers are flaring, and conflict seems to be the order of the day? When everyone around them seems to be storming, I’d suggest there are three things Uncommon Leaders do.