News & Updates
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October 2024

Customer Complaints - From the Business Owner's Point of View

Negative reviews abound on social media relative to customers' complaints or dissatisfaction in dealing with businesses.


However - there is a flip side to this issue - business owner complaints about dealing with THEIR customers.


I asked a sample of small-to-midsize company owners 2 questions:


1.     What are your biggest complaints about your customers (assuming you have complaints)?

2.     Have you ever fired a customer and why?


See what 18 respondents had to say to these questions.


READ MORE

5 Myths About Small Business and Artificial Intelligence

Not long ago, artificial intelligence was widely considered to only benefit large corporations. With the rapid evolution of technology, today’s AI applications also offer significant advantages to small businesses.


Take, for example, the decision-making process all businesses face. As we’ve noted in the past, “AI algorithms allow business owners to make data-driven decisions by detecting patterns within massive datasets, then generating actionable insights from that information.” This enables business owners to identify trends at a much faster pace than what “mere humans” can do.


The result? Better operations, faster sales cycles, and many other functional enhancements.


See these tips and others from The Alternative Board blog.

READ MORE

Did you know?



The first iPhone was made by Cisco, not Apple - yes there was a lawsuit


The Comic Sans font actually did come from a comic book


The original fire hydrant patent was lost in a fire


The unicorn is the national animal of Scotland


Cotton candy was invented by a dentist


source - bestlifeonline.com

Check out my recent article Pay Attention to your Business Ecosystems - A Key to Sustainable Success available at www.kodyne.com.


Mark Komen

Kodyne, Inc.

“There's no business like show business but there are several businesses like accounting.”


David Letterman

From My Clients


"Mark is by far and away the best facilitator I have worked with in my forty-year career.”


K. Kaiser

Oziama

Mark in the News


In April, I attended the igniteEX 2024 conference on performance excellence.

The Performance Excellence Network is the sponsoring organization for the regional Malcolm Baldrige program which establishes criteria and evaluates organizations on the path to performance excellence. I have been a volunteer evaluator for the program for the last 11 years.


For more information on PEN and Baldrige, click the link above to visit the website.

SInce 2019, 5 businesses I have worked with have sold successfully!

How did I help these businesses get acquired? Contact me to learn more at mark@kodyne.com or visit my website www.kodyne.com.

Also, check out my affiliated website
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