At SMB our philosophy is simple - get claims out the door in a timely manner, while making sure we uphold to the highest standards in correct billing methods. By focusing on these two principles, SMB gets your maximum deserved reimbursement for each procedure.
If you and SMB both follow some simple steps, outline below, our improved workflow environment will increase your profitability and improve communications between your office and SMB.
Send daily remits and proof of patient payments to SMB. SMB receives a majority of the remits online from our clearing house but some remits are not available electronically. To ensure no remits fall through the cracks, please submit the remits to us daily. This will improve your cash flow and float time.
SMB wants your doctor/patient relationship to blossom. Keep SMB informed as soon as possible about any patient payments. With patients, account balance is always a key item. This will save you embarrassment when SMB tries to collect a patient's balance that was already collected by your office. This keeps the patient from becoming upset or confused about already paid invoices. Also, it results in fewer angry phone calls to your office.
Thank you for all you do to help us at SMB. We truly value our clients. As always, we want to hear from you. Some of our best ideas have come from you! So please keep them coming.