ORDERING STRATECISION PROGRAMS
Customers sometimes express confusion about how to order or renew their subscriptions.
Here's a guide to the perplexed on ways to order.
1 Order online at
link in the gray box just below the
logo. This brings up an order form to fill out. When you click
, the order is sent to us for processing and orders received by 4:30PM Eastern Time weekdays will usually be processed that day. The online form asks for a credit card number that will be used to charge your order..
2 Downoad a pdf order form from the same website by Clicking
Order Form, the link next to Online Order. You can then print the form, fill it out by hand and fax or email it to us.
Faxing is safer if you include a credit card number. If you are
paying by check, mail us the form with your check.
3 Order from within one of our programs, On the main menu, click
Register. If you are renewing, click the
Renew Subscription button. If this is a
new subscription and you downloaded a free trial, click the button
Buy Program. In either case a window will appear showing a link and asking you to copy it to your browser
. The browser will then bring up an order form to fill out online. When you finish and submit the form you will be transferred to
PayPal, where you enter payment info.
You do not need a Paypal account, you can scroll down and enter any valid credit card.
advantage of paying through PayPal is that payment is processed
immediately and after you see a confirmation notice, your subscription is registered and you can begin using your registered copy
4 Call us at 781-453-1938. We'll take your order and process the same day if called in before 4:30PM ET. This works any time we're here, i.e. business days.
Customers also ask us why they received an emailed renewal invoice and why it shows products they have not licensed. Invoices are mailed out monthly to anyone whose subscription will expire in the next 6 weeks, or has expired in the past year. If you notify us that you no longer want to subscribe, we'll remove you from the renewal list. Those who subscribed as members of a group should contact their group coordinator to renew instead of contacting us, unless their group no longer exists.
The bottom part of the invoice shows comparison tools you have not subscribed to but may be interested in. They are there as suggestions and you won't be billed for them if you don't select them.