Welcome to The Cirrostratus Group summer newsletter.
I have always been a proponent of communication and alignment between SaaS product management and customer success and you'll find the survey results below reinforces this. One of the survey's conclusions was that SaaS companies with well aligned SaaS product and customer success teams have lower churn.
Gartner recently released their
Magic Quadrant for IAAS
. No surprise that AWS, Azure and Google are in the leaders quadrant. Gartner has dropped all other IAAS services from this Magic Quadrant except IBM, Oracle and Alibaba. Even if you are happy with your IAAS service I suggest that you read some of the strengths and cautions for each of the services to see how the providers are evolving. My recommendation for SaaS businesses running on an IAAS, is to use AWS or Azure primarily because of the offer functionality and partner ecosystems.
I'm always interested in hearing about your experiences with delivering cloud applications.
The Cirrostratus Group