Dear Friends,

I hope this Spring e-newsletter finds you safe and well, and that most of you, like our staff,
can stay at home so that essential workers can do their jobs to keep all of us safe. We can’t thank them enough—if you or someone you know is an essential worker, we want to express the utmost gratitude for the work they are doing during this difficult time.

Hearing health care doesn’t have to suffer in times of crisis. Hearing checks are still the best way to ensure you’re connecting and communicating your best. In fact, the American Speech-Language-Hearing Association recommends adults over the age of 60 with symptoms of hearing loss should be tested annually.
To that end, here is what the Family Hearing Center is doing to keep you communicating.

Chiefly, we can repair hearing aids that become broken, and we are also able to send you supplies and replace lost hearing aids. We do all this by keeping our distance so that both you and we remain healthy.
If you have a problem with your hearing aid, or just need someone to talk to, you can call our office anytime Monday through Friday between 9:30 a.m. and 4:30 p.m. Most likely you will get our voicemail, however, your call will be returned quickly. Please make sure to state your name, phone number and the reason for your call. The phone number to call is (301) 738-1415 or you can email me at

Meanwhile, our staff are all working remotely from home except for days when we go to the office to take care of your hearing aids that are dropped off for repair or cleaning. If you want to talk to your audiologist, you can leave us a message and she will return your call.

Susan Yaffe-Oziel, M.M.S., CCC-A
Director, The Family Hearing Center
Call our office and you will be told what day and time to drop it off. Before coming to the building, please write your name, phone number, email address and reason or problem on a piece of paper and put it in an envelope or ziplock bag along with your hearing aid.

When you arrive at our office, you will be buzzed in by the front desk staff and there will be a box inside next to the doorway for you to drop off your hearing aid. It will be given to the audiologist who will check it and give you a call. No one is allowed into our building as we are trying to keep it a safe environment for employees.
It’s times like these when many people feel isolated or lonely. If you want to join one of our hearing loss support groups, please let us know. You will need to have a computer and some knowledge of how Zoom works. The group will meet anywhere from a half-hour to an hour and we will discuss issues related to hearing loss, hearing aids and ways to improve communication by phone or computer. The frequency and time if these meetings will depend on the interest we receive in joining the group and we will reach out to you with more information once you’ve signed up.
Make sure you are extra careful while wearing a mask, including their removal. Check your hearing aids occasionally to be sure they are still on and in your ears.

Due to our inability to see you face-to-face during this pandemic, we want you to know that when we reopen, we will do everything possible to see you right away.

When we return to the office, we will be working extra hard to meet your needs. Call or email Nina Herndon at (301) 738-1415 or to let us know if you want to be scheduled for testing or a hearing aid consultation, and we will make sure to put you on our list and call you as soon as we return.
The Family Hearing Center | 301-738-1415 | |