Payment systems using the Sierra Management System (C-Start, Sentinel and Portal) require that you enter your current password in all lowercase letters when resetting your password. This is regardless of how your password was stored in the system. For more information or questions, please contact our Tech Support Department.
Unitec is excited to see you at the following upcoming shows. Please stop by to meet our
Sales Team and receive product demos on the latest Unitec offerings!
Unitec departments are currently in battle with one another to collect the most money to benefit the Children's Miracle Network.
The idea? Add pennies and paper money to your own department's jug. Silver change can be added to a competing department's jug to subtract from their total. The winning team receives the Trophy of Honor, and, of course, bragging rights.
West Coast Office Coming Soon!
DRB Systems & Unitec are getting ready to open our new
West Coast Office!
Our team is committed to providing top-notch service and support and the new service center will allow us to provide
extended shipping hours along with other key benefits such as access to demo equipment.
Contact our Sales Team to discuss how we can support your growth, no matter where you're located.
Accessible anytime, Unitec's Online Training offers self-paced courses on installation and maintenance of Unitec payment solutions.
Director Update - The latest release of Director offers site operators even more functionality with two new features - Multi-Site Code Sales and Bulk Code Generation. Ask us for more information on our cloud-based management system!
EMV Release - Unitec has expanded its payment options to include EMV on the Sentinel, Portal TI+ and C-Start. For additional information and requirements, please see our credit
FAQ page. For processor compatibility info, please see our
MFA Software - Unitec's latest Sierra software version (1.76.1) includes PCI-mandated MFA (Multi-Factor Authentication). To find out how your remote log-in may be affected, read the bulletin
New Jetway Motherboards -
Unitec has implemented a new production motherboard for the Site Server, C-Start, Portal TI and Sentinel (and Portal and Sentinel hardware upgrade kits). If you have any questions, please contact Technical Support.
Connect with us
443-561-1200; 8:30 am to 5:00 pm Eastern Time
Technical support available weekday evenings until 8:00 pm.
Emergency technical support is available on weekends from 8:30 am to 5:00 pm Eastern Time by calling 443-472-5723.