February 2020

CBD Compliance: Smoke and Mirrors

Cannabidiol (CBD) is a hot topic in the world today. What are the health benefits and drawbacks to CBD? Are there negative side effects to daily use? Is the presence of CBD in seemingly every corner store really necessary? One thing most people do not consider while discussing CBD is how it effects one of our most loved family members- our pets.

Bad Communication Will Stunt a Veterinary Practice's Growth
Originally Published in 
Today's Veterinary Business 
December 2019

When you look back at your former teachers, you realize that some people make learning more engaging and communicate concepts better than others. They all might have the same degree of knowledge, but not everyone possesses the communication skills needed to effectively share that knowledge. In the same vein, someone can be incredibly knowledgeable in a workplace setting and have transformative ideas, but the information must be effectively communicated. Unfortunately, that's not always the case.

VBA HR Webinars

Upcoming Webinar:

Webinar #3:  Responding to Disparaging Comments on Social Media
Tuesday, April 21, 2020 from 
3:00 to 4:00 pm ET.

With today's connected society and increasing use of social media, online reviews are important to every business. Having poor reviews is stressful for veterinarians and veterinary hospitals. While the temptation to defend oneself online is strong, it is often in the best interest of the veterinarian and veterinary hospital to either not respond at all, or to post a polite request to contact the hospital. Suing clients for defamation is generally not recommended or successful. Employees could potentially be asked to sign non-disparagement agreements when they are hired but given their difficulty to enforce and possible legal outcomes, it may be better to simply ask the websites to remove employee reviews. In cases where the client did receive poor service, practices should apologize and try to repair the damage with the client. Regardless of how negative reviews are handled, clinics should be prepared to use them to identify possible problems within the clinic.

Click Here for More Dates and Info
In This Issue
Hot Topics in Brief: Cannabis, Corporate Consolidation and Telemedicine
Originally Published on DVM 360

Comfort, convenience and consolidation.... These goals have become change agents in the veterinary industry, spurring new trends like cannabis use, telemedicine and "big boxing" of veterinary hospitals.
"Veterinarians are very adaptable," says Charlotte Lacroix, DVM, JD, who heads Veterinary Business Advisors, a New Jersey-based firm that consults on veterinary business and legal issues. At the 2020 Veterinary Meeting & Expo (VMX) in Orlando, Fla., last month, Dr. Lacroix cut through the regulations and red tape involved in these metamorphoses.

WVC: Quick Cup of Knowledge

Quick Cup ok Knowledge - Dr. Charlotte Lacroix - Corporate Medicine

updated with Video #2 once sent and keep link the same

VBA Extern: Pooja Patel

Pooja is currently a 4th year student at PennVet. She is looking forward to doing an internship next year and would like to pursue a residency in dentistry in the future. 

She has always had an interest in the business aspect of veterinary medicine since it's such an essential part of practicing medicine. In her free time, she loves to cook various vegetarian dishes!

Upcoming Speaking Events

North American Veterinary                         North Carolina Academy
Conference  @WVC                                           of Small Animal Medicine            
Dr. Charlotte Lacroix                                              Dr. Charlotte Lacroix

February 18, 2020                                                    March 4, 2020
Las Vegas, NV                                                             Sanford, North Carolina

Topics:                                                                         Topics:
Cannabis, Risk Management                                  TBD
& Practice Start Up Legal Issues

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