How to Conduct a Practice-Culture Audit
If you've owned, managed or worked at a particular veterinary practice for any length of time, you may be so used to the workplace culture that you can't effectively define it, much less analyze its strengths and weaknesses. If that's the case, it's perfectly normal.
Having said this, it makes good sense for your practice to conduct a culture audit in which you examine the assumptions, values and beliefs shared by people in the practice. This allows you to develop the healthiest culture possible for your practice, one in which the practice and individual team members can thrive and grow, and where the best service possible is offered to clients and their pets.
Organizational culture is composed of all the elements of the environment of your veterinary practice. This includes the life experiences of each employee, along with how these experiences blend and how they clash. Add to this mix the influence of the veterinarians' belief systems and life experiences, and the result is the practice's culture.
Originally featured in Today's Veterinary Business