Center for Continuous Improvement


Helping People Turn Potential Into Profit for More Than 30 Years 


October 2013
Here is your complementary copy of this month's edition of "ON PURPOSE"!



Ever run into the same problem over and over again? Have you ever implemented a 'work-around' to a recurring problem? How much time do your people spend dealing with the same or similar problems?


Studies show that most organizations spend at least 40% of their daily time, talent, and resources on dealing with problems. Why? Because problem solving efforts often focus on the symptom, not the real problem, so nothing happens to keep the problem from coming back! This month's issue of On Purpose focuses on some of the keys to successfully solve problems, once and for all.


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We hope you find the information shared here to be of value. If you are, or have been, a client many thanks for your patronage... and for your continued confidence! 


If we haven't had the opportunity to work together yet, I am excited about the potential to develop a long and mutually beneficial relationship in the near future!


Check out the "Coming Soon" section of our newsletter for helpful updates and opportunities to connect with us! 


With warmest regards,

MJH Sig  

Michael J. Harbaugh

Founder & President

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Symptom vs Problem


Describing a problem may well be the most important step in the entire problem solving process.


The Root Cause Checklist 


You see yourself as a problem solver. You see something that isn't right and quickly address it and move on. It's kind of addicting isn't it? Doesn't it feel great to knock one problem down, roll up your sleeves, and move to the next one! Isn't that the American way? Face it, you are a problem-fueled adrenaline junky!


  click here for complete article  

Issue: 131001.01
In This Issue of "On Purpose"
Symptom or Problem
Are You an Adrenaline Junky?
Thought for the Month
Coming Soon!
Complimentary On-line Assessment




Thought for The Month

"Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek. "


~Mario Andretti






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