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ROUND ROCK NEWS

The City is offering free inspections of repairs necessitated by damage by the recent winter storm. In particular, the City is interested in inspecting repairs to water heaters and/or gas lines. Faulty work in those areas could result in serious life and safety issues. City of Round Rock residents with questions on whether they should seek an inspection should call 512-218-5500.

Round Rock Refuse has resumed its normal schedule for trash and recycle pickup for City of Round Rock residential customers. Trash-only service includes the regular “plus 7” item pickup: You can place 7 additional bags or bundles curbside with your bin.

Visit our winter weather recovery webpage for more information on disposing of tree limbs.

A Transportation crew driving to work saw a home on fire and ran in to alert the unaware occupants. City employees raced against the clock and drove a harrowing, icy route to avert a boil water notice. Police officers followed a father’s concerned call to save his daughter’s life. These are just a few of the ways that City departments went above and beyond in serving the community during last month’s winter storms. Click on the stories below to read more.

Round Rock's ability to deliver water over the course of the worst winter storm in Central Texas history happened because the City prepares for the worst. Planning is key. But you also need a serious can-do attitude when brutal conditions make your worst-case scenarios look like a stroll through Old Settlers Park.

Street Superintendent Matt Fitzgerald, responsible for overseeing the sanding of roads during the storm, was taking three employees home from a grueling 12-hour shift on Tuesday, Feb. 12 when they saw smoke coming from a nearby residence. Their decision to jump into action saved the family's belongings — and potentially more.

Shortly after the City opened a warming center at the Baca Center, employees discovered burst pipes and major water leak. Once the center was up and running just hours later, the community came together with city workers to respond to the needs of some of Round Rock's residents who were hardest hit by the winter weather and power outages.

Welfare check calls aren’t unusual for officers of the Round Rock Police Department, but multiple days of sub-freezing temperatures and widespread power outages certainly changed the dynamic of a call from a worried father who had not heard from his daughter after she left for work. The officers who responded exemplified the department’s basic mission: To take care of the community.

FEATURE STORY

To help utility customers who experienced leaks in their homes between Feb. 12 and Feb. 24 due to the recent severe winter weather, the City of Round Rock will be making adjustments to their bills so they don’t have to pay for the water lost.

Customers with leaks will see a credit on future bills for excess consumption due to the weather event. The City will be using its automated metering system to identify potential leaks, but customers are welcome to call the Utility Billing office at 512-218-5460 if you believe you have experienced water loss during the weather event.

Because the weather forced the closure of City offices for a week, our billing cycles were delayed. The delay will not impact the number of days or water consumption customers are billed for; it only alters the timeline for sending the bills. Accounts affected by this delay will not receive penalties or be disconnected for the bills delayed in February.

Winter averaging for wastewater rates will remain the same as last year. Customers who have a specific reason for theirs to be recalculated will be reviewed on an individual basis.

We ask for customers to be patient over the next month as we work to complete these intensive billing and adjustment processes. Please call the Utility Billing office at 512-218-5460 if you have questions or to report a leak.

UPCOMING CITY EVENTS