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The Evvie system is not able to process employee shifts that overlap by more than 7 minutes. If two shifts overlap, the overlapping portion of the shift cannot be approved. Services that can overlap with direct support services are Training, Paid Time Off, Paid Holidays Off, Support Broker, Day to Day Admin, and authorized 2:1 services.
If any shift overlaps with another shift by more than 7 minutes for services that are not authorized to overlap, the following message will appear in the Evvie Portal when the Participant or Employee attempts to Approval Lock an individual shift:
Unable to Lock as Approved: This shift overlaps with another shift and cannot be locked as approved. Shifts for 1:1 services cannot overlap by more than 7 minutes. Participants should work with their Employees to ensure shifts do not overlap.
When Batch Approval Locking shifts, shifts that are not authorized to overlap will not be eligible to be Approval Locked and will need to be adjusted. Please pay close attention to the number of shifts that are successfully locked upon batch Approval Locking shifts, as overlapping shifts cannot be Approval Locked.
Only shifts with a “Denial Locked” status in the Evvie Portal are fully denied and will not count as an overlapping shift. Both the Participant Employer and their Employee must deny the shift. It does not matter who does which step. The first person to deny the shift will select “Deny.” The second person will select “Lock as Denied.” If a shift on the Evvie Portal main page has a status of “Denied,” it will still count as an overlapping shift. The shift must have a “Denial Locked” status to not count as an overlapping shift.
Services that are allowed to overlap with direct support services are Training, Paid Time Off, Paid Holidays Off, Sick & Safe Leave, Support Broker, Day to Day Admin, Nursing, and 2:1 services.
Either a Participant or Employee can adjust a shift manually in the Evvie Portal if it requires editing. Please view our Tools & Technology page for helpful Evvie resources, including our How to Adjust a Shift quickstart guide.
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