Welcome to our Self-Directed Services monthly newsletter, where we share updates, reminders, and helpful information to support you in self-directing your services.

Your Services, Your Story

Each month, we highlight someone successfully self-directing their services with The Arc, and this time we are highlighting Trey! 

Trey has been self-directing his services since 2017 and has found it to be the service model that provides him with the most flexibility. Trey enjoys spending his time in the community, engaging in activities that provide him with socialization. Trey also works hard at cleaning commercial spaces and utilizes job coaching services through his self-directed budget. 

Trey and his family believe that being flexible and being willing to accept change is key to being successful in self-directed services. Trey’s team finds electronic timekeeping and DDA’s recent updates to Individual Family Goods and Services (IFDGS) helpful in managing his services.  

For families new to self-directed services, Trey’s team recommends being informed about services available and working closely with the Coordinator of Community Services (CCS) to ensure that updated information is being provided across the team. 

Want to be featured in our next edition? 

Please email fmsparticipants@thearcccr.org to tell us about your experience self-directing! 

Monthly Webinar Series

Our webinar series covering important topics related to self-direction continues Tuesday, July 23. This month’s webinar will cover an overview of our new Self-Direction website layout. The new website is designed to allow Participants and stakeholders to easily access current forms, resources and news.   

We hope you'll join us for the next webinar in the series: 

An Overview of The Arc’s New Self-Directed Services Website 

Tuesday, July 23, 2024  

1:00pm - 2:00pm via Zoom   

The Zoom link will be sent to everyone on the morning of July 23, 2024.  

The webinars will be open to Participants, CCSs, Support Brokers, and other team members and advocates. 

Self-Direction Team Spotlight 

This month, we are highlighting Devell Engram, our Stakeholder Relations Manager.  

Devell joined The Arc in July 2023. In his role, he manages the Stakeholder Relations team to ensure that we are providing premium customer service. Devell supports the team in responding to day-to-day customer service needs via phone calls and our ticketing system. Devell ensures that his team provides timely, thoughtful responses emphasizing quality customer interaction.   

In the coming months, Devell will be supporting an expansion of the Stakeholder Relations team. In his new role, he will manage Senior Stakeholder Relations Specialists, who will solve more complex inquiries related to budgets, payroll, and accounts payable processing.  

“My motivation is to support our Participants as they explore new opportunities through self-direction every day,” said Devell. 

Forms & Resources

Fraud Prevention

As a recipient of Waiver services, it is important for you to understand your role in identifying, reporting, and preventing fraud as it relates to the services you receive from the Developmental Disabilities Administration (DDA). The potential consequences of fraud can be significant for Participants and Employees. For more information, please see Fraud Prevention for Employees and Fraud Prevention for Participants.  

Calendars

As a reminder, the 2024 Accounts Payable Calendar and Payroll Calendar include dates and information to assist you in managing payment to your employees and vendors. Please ensure you are closely reviewing time punches and invoices prior to approving. Your critical review helps to ensure accurate and timely payment. 

The Arc is here to assist with all your Self-Directed Services needs.

If you have questions or need assistance, our Stakeholder Relations team is available by phone 8:00am - 4:30pm Monday-Friday at 866.252.6871.

You may also place a ticket by clicking Open a Customer Service Ticket

Need to view the latest important announcements? Click Here!

Questions about using Evvie or using FMSE? Click Here!

Phone: 866.252.6871

Fax: 866.272.2236