Fello's Self-Directed Services Newsletter 

Welcome to our monthly newsletter! Each month we share news, reminders, and helpful information for people who self-direct.   

Monthly Webinar Series

Fello Employee Onbording Success

Learn helpful tips for onboarding your new employees.

 

  • Topic: Employee Onboarding Success
  • When: Tuesday, October 23, 2025
  • Time: 1:00PM-2:00PM
  • How: Zoom (online)


We will email you the Zoom link the morning of October 23, 2025 

 

Anyone can join this webinar: Participants, Coordinators of Community Services (CCSs), Support Brokers, advocates, and other team members.

 

Missed a webinar? You can find previous webinars on our Forms and Resources page under "Webinars and Presentations." 

Indigenous Peoples' Day

October 13 2025 Indigenous Peoples Day

Fello will be closed on Monday, October 13, 2025, in observance of Indigenous Peoples' Day.

Updated Self-Directed Services Manual

The Developmental Disabilities Administration (DDA) updated their Self-Directed Services Manual with an effective date of October 6, 2025. You can find the manual and additional information DDA's Self-Directed Services Guidance and Forms page. 

Person-Centered Plans (PCPs)

Two people sitting at a table looking at a laptop computer

Your Person-Centered Plan (PCP) is an important document. It lists your needs, preferences, and related services for the next 12 months. The PCP is used to create your individualized self-direction budget sheet.

 

Important: You need to update your PCP and budget sheet every year. This keeps your services running smoothly and lets you make changes when needed.  

 

What happens if you don't update on time?

If you don't finish your PCP or budget sheet within 12 months, your plan goes into "auto-extend" status. This means:

  • You can't change your budget
  • Some approved items (like IFDGS items) will expire
  • Your plan is not fully approved

 

What should you do?

Work with your team to finish your PCP and budget sheet before the 12 months are up. This will keep your plan active and approved.

Self-Direction Team Spotlight

Woman wearing a bright pink blazer posing for a headshot

This month, we're proud to spotlight Autumn Smith-Taylor, Stakeholder Relations Specialist. Autumn joined the team as a Stakeholder Relations Specialist in July 2024.

 

In her role, Autumn assists stakeholders over the phone and through the customer service ticketing system.

 

"Supporting participants is rewarding because I get to help them live more independently and confidently," says Autumn.

 

Autumn answers questions regarding program guidance and the status of payments. She also provides technical support for systems like FMS Engine and Paycom.

Fello is here to assist with all your Self-Directed Services needs.

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Open a Customer Service Ticket

Phone: 866.252.6871

Fax: 866.272.2236