Welcome to our Self-Directed Services monthly newsletter, where we share updates, reminders, and helpful information to support you in self-directing your services.

Monthly Webinar Series

We will not be hosting a webinar in September 2024. 

Need to catch up on previous webinars? Find links to our previous webinars on our Forms and Resources page under “Webinars and Presentations.” 

Self-Direction Team Spotlight 

This month, we are highlighting Kevin Raynor, our Assistant Accounts Payable Manager.  

Kevin started at The Arc in August 2022 as an Accounts Payable Specialist supporting processing operations and was promoted to Assistant Manager in February 2023. In his current role, he works to ensure the AP team is providing premium customer service to Participants when processing vendor payments and reimbursements in a timely manner. 

“I am grateful to be able to contribute to the success of self-directing Participants and working with so many wonderful people is a true joy,” said Kevin. “I am looking forward to supporting the AP team as we continue to optimize our service provision.” 

Forms & Resources

Vendor and Mileage Submissions

To ensure the accurate and timely processing of invoices, reimbursements, and mileage, The Arc recommends using the following email subject line naming convention when submitting a payment request to fmsvendor@thearcccr.org or fmsmileage@thearcccr.org. 

For payment requests submitted to fmsvendor@thearcccr.org: 

Participant First and Last Name / Vendor or Payee Name / Month of Service / Year 

Example: Joe Smith / Ability Inc. / August / 2024 

For payment requests submitted to fmsmileage@thearcccr.org: 

Participant First and Last Name / Employee Name / Month of Service / Year 



Example: Joe Smith / Mary Jones / September / 2024 

All payment requests are processed in the order they are received. Using this email Subject naming convention is not a requirement. 

BILL Vendor Profile Setup Guide

Vendors or Participant team members submitting invoice payment requests will have an account set up in BILL (Bill.com). Follow this Guide to set up your profile and navigate to review your payment requests.

For additional tools go to The Arc’s Forms, Resources, Tools and Technology Page.

Provider Vendor Requirements

On July 1, 2024, DDA updated reasonable and customary rates for Self-Directed Services. Charts are now available for services provided by staff, vendors, and providers. Please note that some services can only be provided by an entity that is approved as a DDA certified provider, including Day Habilitation and Behavioral Support Services. When requesting reimbursement for one of these services, please submit a copy of the DDA approval letter for the provider to fmsvendor@thearcccr.org.

For Day Habilitation services only, please also submit proof of OHCQ licensure. These documents may be submitted with an initial reimbursement request or prior to the service. Documents only need to be submitted once per vendor if they are up to date.

The Arc is here to assist with all your Self-Directed Services needs.

If you have questions or need assistance, our Stakeholder Relations team is available by phone 8:00am - 4:30pm Monday-Friday at 866.252.6871.

You may also place a ticket by clicking Open a Customer Service Ticket

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Questions about using Evvie or using FMSE? Click Here!

Phone: 866.252.6871

Fax: 866.272.2236