Fello's Self-Directed Services Newsletter 

Welcome to our monthly newsletter! Each month we share news, reminders, and helpful information for people who self-direct.   

Your Services, Your Story 

Each month, we tell the story of someone who is self-directing their services with Fello. This time we want to tell you about Paul!

Paul has been self-directing his services for almost twenty years. He has found that this service model works best for him and meets his needs.

Paul likes being able to make his own decisions and manage his daily activities. This has been very important to his success. Paul enjoys listening to CDs and his mp3 player, watching DVDs and game shows, and going out to eat. He says, "My favorite things are breakfast, lunch, and dinner!" Paul has been working on his comedy skills by telling new jokes every day. He hopes to entertain people in his community.

Paul and his family have advice for new families starting this type of service. They say it's important to advocate for the person self-directing and help the participant make their own path as the employer of their workers. The family also says to find an experienced support broker who is doing this service for the right reasons.

Units and Caps in the Participant Dashboard 

Fello now shows the number of units for approved services in the name of applicable budget line items on the Participant Dashboard. Units are what is authorized by the DDA through the Detailed Service Authorization of your Person-Centered Plan.

You will also see a "View Caps" button next to these budget items. Click the button to see the total number of units approved for that budget line. The units will show as hours. You can also see how many units (shown as hours) you have been using so far.

This will help you keep better track of how often you use your services. 

Monthly Webinar Series

Our next webinar will teach you how to access and use your Participant Dashboard, including the new feature mentioned above.

• Topic: Participant Dashboard - New Feature Overview
• When: Tuesday, September 23, 2025
• Time: 1:00PM-2:00PM
• How: Zoom (online)

We will send you the Zoom link the morning of September 23, 2025 

This webinar is open to all Participants, Coordinators of Community Services (CCSs), Support Brokers, advocates, and other team members.

Missed a webinar? You can find previous webinars on our Forms and Resources page under "Webinars and Presentations." 

New FMS Engine Web Address

The web address for FMS Engine (FMSE/Evvie Portal) has changed. The new address is:

https://fello-users.annkissamprojects.com/users/sign_in

Please save the new link to your bookmarks bar or favorites.

You can also find the new link on the FMS Engine section of the Tools & Technology webpage. Look under "Log in to FMS Engine."

Vendor & Provider Reasonable

and Customary Rates

This is a reminder that bills from vendors must have rates that follow DDA's new rate rules.

The DDA released new reasonable and customary rates for vendors and providers that started on July 1, 2025. You can find the new rates in the Self-Directed Services Manual on DDA's Self-Directed Services Guidance and Forms web page.

Invoices for services done after June 30, 2025, must use rates that follow the new rules. Invoices with rates exceeding the new maximum rates will be sent back and must be resubmitted with the correct rates.