Investigations and Truth Telling

June 12, 2017 by  Dr Rob Long   (
One of the essentials to undertaking an investigation is truth telling. However, there are many dynamics in organizational culture that mitigate against truth telling. 'Honesty may be the best policy' but 'blame is the big game' when it comes to safety investigations, especially in zero organizations. It is not possible to create an open and honest investigation in a culture of intolerance. A zero tolerance culture is a sure fire way to quash truth telling.
The essential skill of opening questioning and the power of confession (essential for ownership and change) are foundational to counselling and investigation. Any drive that creates hiding, deception and denial is anti-therapeutic, anti-cathartic and anti-learning. When someone confesses to a wrongdoing or mistake there is opportunity for forgiveness and learning. This is one of the essentials of pastoral counselling and effective investigating.
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Advantage A.C.T. (Pty) Ltd was established in 2001 by Christel Fouché and was built into a well-known and reputable service provider in the South African and African Occupational Health, Safety and Environmental community. During January 2014 Advantage ACT was split into three different entities, all properly registered companies. Advantage ACT remains the largest company, responsible for general Health and Safety training, AGO Certification (Pty) Ltd was established to provide certification and training services in the ISO 9001, 14001 and OHSA 18001 domain. Steam Legal Compliance Solutions (Pty) Ltd was established to service a need to provide OHS legal training, auditing and consulting services. The companies were taken over by Pinnacle Occupational Safety and Health Services Holdings (Pty) Ltd in May 2016 when Christel and her family decided to emigrate to New Zeeland and have since been managed by Joep Joubert, co-owner of the two groups.

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