This months 'Tech Tip' from the CAS Tech Support guys revolves around the newest Microsoft Operating System, Windows 10....
Every shop owner knows that for things to work correctly, they have to be maintained. From doing timely oil and filter changes for an engine to loading software updates into a scan tool, these 'routine maintenance' actions are really necessary to avoid having unnecessary problems.
However, in the case of the laptops that are used to run OEM scan tool applications, doing all available software updates is not always the best course of action. Downloading and installing the latest JAVA update can cause a currently working scan tool to malfunction. Or an update to the latest version of 'Internet Explorer' can find one with the inability to work with an OEM's web site when trying to find and download a flash file or view service information. As a matter of course, when CAS Tech Support sets up a new Dell or Panasonic Toughbook, Windows 'Automatic Updates' are turned off for these very reasons.
The latest major O/S update available now is the recently released Windows 10 O/S (Win10). Microsoft has introduced Win10 and they are really pushing to get everyone to upgrade to it. There are reportedly lots of cool new features and security enhancements to attract one to this upgrade. In fact, Microsoft is so focused on getting the world of PC users over to Win10 that it is being offered as a free upgrade to Windows 7 users. Additionally, any PC running Windows 7 has a little Windows icon in the lower right corner that is teasing you with a pop-up saying; "Get Windows 10".
CAS Tech Support recommends you do not upgrade your 'Scan Tool Platform' PC to Windows 10. Our currently recommended O/S for all automotive apps is Windows 7 Professional....Why?...Simple, there are almost no OEM's that currently support Win10 but they all support Win7Pro. Does this mean some apps won't work on Win10? Not necessarily, but the OEM's haven't tested their apps to work with Win10 and because of this they won't deal with Win10 related issues. So resist the urge to click on that little Windows icon, it will take you down a road that can cost you downtime, lost time, frustration and lost revenue.
If you or one of your techs have succumbed to the urge and done an update which has caused operational issues, call your local CAS Rep for assistance or CAS Tech Support. They won't pick on you for your falling victim to the update urge, we all are a little guilty of this from time to time!....
CAS Tech Support is at 1-877-263-4897 M-F 8:30am - 5:00pm Eastern Standard Time. We're here to help!
If it's after hours and you need to reach us, click here and leave us a message.
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