April 2017
You don't want to miss this
By Executive Director Dave White
The   Engineering & Operations Conference on May 10-11 at the DCU Center in Worcester is an event that you simply cannot afford to miss. Led by Dan Folding of the Rowley Municipal Lighting Plant, the E&O Conference Committee has put together an event that is chock full of seminars and hands-on demonstrations that are sure to be both enlightening and entertaining. If you only attend one NEPPA event this year, don't miss the E&O. More

Engineering & Operations Conference and Expo

May 10-11
DCU Center, Worcester, MA
Register to be a sponsor and/or exhibitor.


Is your power on? Thank a lineman!
National Lineman Appreciation Day is April 18, a day set aside to raise awareness of the difficult and often dangerous work that line crews perform to keep the power on and to protect public safety.
Established in 2013, the day recognizes the contributions and sacrifices of the brave men and women who put their lives on the line every day to build and maintain this country's electric power infrastructure.
This special day would be a great time to personally express your thanks to the linemen you know, or send a message via #thankalineman or #NationalLinemanAppreciationDay.
Do you have a customer service superstar?
Let us know by May 15.
Now's the time to nominate your outstanding employee for a 2017 Carol A. Tracey Customer Service Award.

The award is open to employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance, or by developing new and/or innovative programs to meet customer needs.
Briefly tell us why your candidate is a great choice, include your name and utility name, and email your nomination to jcampbell@neppa.org by May 15.

s will be presented at the June 7 Customer Service Conference at Babson College, Wellsley, Mass. Find details about the conference here
Register now for Customer Service Leadership

It's not too late to register for NEPPA's two-day Customer Service Leadership certificate program to be held May 17-18 at Norwich (Conn.) Public Utilities.
Led by popular instructor Rockie Blunt, the program focuses on the knowledge and techniques needed to serve customers confidently and professionally. Cost is $450 for NEPPA members; $675 for non-members.
New APPA safety manual available

Promote a safe and injury-free environment for your employees with the American Public Power Association's "Safety Manual for an Electric Utility, 16 th Edition ." Newly revised this month, the manual is the premier source of information for electric utility safe work practices.
Place your order through APPA, or email cdelsignore@neppa.org. Non-members of APPA can get the member price by ordering through NEPPA.
Upcoming APPA educational webinars

The American Public Power Association offers educational webinars that you and/or your staff can access through any computer. Upcoming subjects include everything from workforce development to a solar-powered heat pump pilot project. NEPPA members get the APPA discounted price with coupon code NEPPA. Details are here.

 New Members

Energy Market Associates is now an Associate member, offering services to make electric markets work for consumers throughout New England and beyond. By understanding and influencing market rules, their clients are able to reduce costs and take advantage of opportunities afforded by the electric markets. Call Brian Forshaw, principal, at 860-460-5408, email bforshaw@energymarketadvisorsllc.com or visit energymarketadvisorsllc.com.
Kristofor Anderson of the Town of Southwick is a new Associate member. Call him at 413-977-3334 or email   The.nbrhd@gmail.com .
Tree Care Industry Association (TCIA), a trade association of 2,300 tree care firms and affiliated companies, is also a new Associate member. TCIA develops safety and education programs, standards of tree care practice, and management information for tree and landscape firms around the world. They also provide continuing education, training, conferences and publications to promote the safe and appropriate practice of tree care. Call Account Representative Charlie Tentas at 603-314-5380, email ctentas@tcia.org or visit tcia.org.

 Upcoming Events

 Training and Education

Substation I    4/25-28, 5/23-26, 6/27-30
Substation II  9/19-22, 10/21-27, 11/14-17; 12/19 -22
Metering II   8/14, 8/28, 9/18, 10/2, 10/23, 11/13, 12/4, 12/18

Legislative Update