March 2017
Promoting the public power perspective
By Executive Director Dave White
Our Strategic Plan calls on NEPPA to, "actively promote the public power perspective to regional and national policymakers." To accomplish this objective, we have focused on two key strategies: (1) to coordinate regional and national advocacy efforts and (2) to lead by example. In February, we realized these strategies by organizing meetings on Capitol Hill for more than 20 public power professionals and by adding an EV to the NEPPA fleet of vehicles.  More  
Webinar: Municipal Utilities and Microgrids  

Date: Tuesday, March 14
Time: 11 a.m.
Presented by: Schneider Electric
Don't miss this FREE webinar designed for professionals interested in microgrids, utility trends, and distribution power resiliency.
The session will provide an overview of municipal microgrid case studies, technologies, business models, and incentives in the market today including:
* Trends in distributed energy resources and types of municipal microgrids
* Emerging microgrid or energy-as-a-service models

After registering, you will receive a confirmation email and viewing instructions.
Questions? Contact Kris at 978-540-2205 or email
Credit and Collections Roundtable

With special guests Karla Doukas and Chris Pollart of Rubin and Rudman LLC, Attorneys at Law

Customer Service Leadership program heads to Conn.

It's not too late to register for NEPPA's Customer Service Leadership program to be held in Connecticut this spring.
The two-day certificate program is set for May 17-18 at Norwich Public Utility's Customer Service Center, 173 North Main St., Norwich, Conn. Cost is $450 for NEPPA members; $675 for non-members.
Created for public power professionals and led by experienced instructor Rockie Blunt, the program focuses on the knowledge and techniques needed to serve customers confidently and professionally with topics such as:
* Customer expectations
* Assertiveness and professional language
* Nonverbal communication
* Unexpected situations and negative news
* Complaints and intense situations
* Different personalities and generations

The Ritzer family addresses 5K participants in a "sea of pink."
Be part of the Step Up for Colleen 5K
Here's your chance to participate in the 4th Annual Step Up for Colleen 5K, set for Sunday, May 7 in Andover, Mass. The event honors the memory of beloved teacher Colleen Ritzer, with proceeds benefiting college scholarships for those planning a teaching career. Since its inception, the Colleen E. Ritzer Scholarship Fund has awarded more than $86,000 to 30 deserving students.
Each year, the Step Up for Colleen 5K attracts thousands of walkers and runners of all ages, creating a "sea of pink," which was Colleen's favorite color. The USA Track & Field certified course runs through the characteristically New England streets of Andover.
"We want to carry on Colleen's legacy of 'kindness and good'," said Brian Feeney of Century Bank, the event's title sponsor and NEPPA affiliate member. All are welcome to be part of Team Century Bank, or to join or form another team. Call Brian at 781-393-4149 or email with any questions about how to participate.
Registration includes a race shirt and costs $25 through March 14; $30 from March 15 through April 30, and $35 from May 1 through race day. Online registration and event details are at

Engineering and Operations Conference & Expo

May 10-11
DCU Center, Worcester, MA

Register to be a sponsor and/or exhibitor.


Customer Service Conference is June 7

Join your public power colleagues from throughout New England at our 2017 Customer Service Conference to be held June 7 at the Babson College Executive Conference Center, Wellesley, Mass.
The program is designed for all customer service professionals, including office managers and business managers.
This year's program features three top speakers presenting four separate topics:  The Key Accounts Roadmap to Success, The Whole Package Professional, Lead without Speaking -- The Importance of Nonverbal Communication, and De-Escalation in the Customer Service Arena.

Cost is $175, including lunch. Register now. Find more program details here.
John Clark retires from Houlton Water Co.

John Clark of the Houlton, Maine Water Company, retired February 21 after more than 32 years as the utility's General Manager.
An active member and strong supporter of NEPPA, he was honored in 1996 with the NEPPA Service Award for "significant contributions to the Association."
Greg Sherman has been promoted to General Manager, becoming just the fifth person named to head the utility since its founding in 1880. Sherman was most recently HWC's Assistant General Manager.
According to Sherman, Clark's retirement plans include spending time with his three grandchildren, skiing, golfing, and spending summers at his lakeside camp. He'll also be working in his newly built woodworking shop, perfecting his skills and completing projects with his 94-year-old father.
Braintree Electric featured in TD World magazine

Braintree, Mass. Electric Light Department is featured in the February 2017 issue of Transmission and Distribution World magazine, in a story that identifies the utility as a leader in implementing emerging grid technologies.
The complete story, which details Braintree's role as a rapid adopter of innovation, is here.

Upcoming APPA educational webinars

The American Public Power Association offers educational webinars that you and/or your staff can access through any computer. Upcoming subjects include diverse topics such as "Rating Agency Outlook for Public Power" and "Breakthroughs in Smart Mobile Workforce Technologies." NEPPA members get the APPA discounted price with coupon code NEPPA. Details are here.

 New Members

Nighthawk is now a NEPPA Associate member, offering advance meter and AMI solutions requirements, including their Adaptiv™ Scalable AMI Solution that allows utilities to enjoy the benefits of AMI without the full upfront investment of time and money required by traditional systems. Call Michael Mayer at 972-717-5555, email or visit

 Upcoming Events

 Training and Education

Substation I   3/28-31, 4/25-28, 5/23-26, 6/27-30
Substation II  9/19-22, 10/21-27, 11/14-17; 12/19 -22

Metering I   3/27, 4/24, 5/22, 6/26
Metering II   8/14, 8/28, 9/18, 10/2, 10/23, 11/13, 12/4, 12/18

Legislative Update