May 2017
What's next?
By Executive Director Dave White
With the Engineering & Operations Conference scheduled for later this week, this is a good time to mention some of the other things we have planned for this summer and fall. Here are a few of the highlights:
While these are some of our biggest upcoming events, we still look forward to providing excellent @ Your Site training as well as lunch-and-learn seminars. Hopefully you will be able to participate in some or all of these events to enhance your learning and to network with your peers. We look forward to seeing you soon!
Register now for Customer Service Conference

Don't miss this exciting event designed for customer service professionals, office managers, and business managers. Join your peers and top-rated speakers at four lively sessions directly related to the customer service mission:
  • The Key Accounts Roadmap to Success
  • The Whole Package Professional
  • De-Escalation in the Customer Service Arena
  • Lead without Speaking - The Importance of Nonverbal Communication
Customer service is more than a department, it is a mission. It's a team game, so bring the whole team! More event details. 
Customer service award nominations close May 15 
You only have until May 15 to nominate your customer service superstar  for a 2017 Carol A. Tracey Customer Service Award.
The award is open to employees of NEPPA member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance, or by developing new and/or innovative programs to meet customer needs.
Briefly tell us why your candidate is a great choice, include your name and utility name, and email your nomination to by May 15.

Award s will be presented at the June 7 Customer Service Conference at Babson College, Wellesley, Mass. Find details about the conference here
Upcoming APPA educational webinars

The American Public Power Association offers an ongoing series of educational webinars that you and/or your staff can access through any computer. Upcoming subjects include Electric Utility 101: Distribution on May 11, Maximizing the Value of Your Financial Statements on May 25, and Public Power Governing Board Policy Development and Compliance on May 30.
NEPPA members get the APPA discounted price with coupon code NEPPA. Find the complete APPA webinar schedule here.
Dana Bein
Dana Bein completes career at WG+E

Dana Bein, Operations Superintendent at Westfield (Mass.) Gas + Electric, retired April 28 after more than three decades of service to the utility.
He joined WG+E in 1984 as an Apprentice Lineman, was promoted to First Class Lineman in 1987, and earned promotions over the years to Utility Foreman and Operations Supervisor before being named Operations Superintendent in 2016.
"Dana is sure to remain busy (his normal MO) in his retirement with many rounds of golf, trying out new recipes, traveling with his wife Marion and spending lots of time with his treasured grandson Ethan," said Beth Burns, HR Coordinator at WG+E. "He will be missed around here." 
Jim Cornforth retires from Madison Electric Works
General Foreman Jim Cornforth retired from Madison (Maine) Electric Works in April after a 40-year career at the utility. Longtime Madison Electric employee Reggie Clement has been named to succeed him in the position.

 New Members

Burndy LLC is now an Associate member, providing a full range of electrical connectors and tooling. Call Senior Sales Representative Michael Bowles at 603-493-6770, email or visit
Cintas Corporation has joined NEPPA as a Corporate member. The largest provider of managed flame resistant clothing (FRC) programs, Cintas offers FRC products from manufacturers who engineer them to be more durable, comfortable, and lighter than other garments of their type. Call Brian Cotte, Protective Apparel Manager - Northeast, at 203-314-5382, email or visit
Hubbell Power Systems is a new Associate member that manufactures a wide variety of products used by utilities including construction and switching products, tools, insulators, arresters, pole line hardware, cable accessories, test equipment, transformer bushings and polymer precast enclosures and equipment pads. Call Territory Manager Brian Johannssen at 203-482-5287, email or visit
Inner-Tite Corp. has joined NEPPA as an Associate member. They serve the utility industry through the design, manufacture and sale of innovative, premium quality mechanical security devices. Call District Sales Manager Jeremy Auger at 508-829-6361, email  or visit
LAN-TEL Communications, Inc. , a new Associate member, has partnered with leading security manufacturers to offer the latest technology in security solutions. Their staff is trained and certified to install and maintain security systems that address individual requirements, including assistance through every phase of the project. Call Maggie DelRose, Marketing Manager, at 781-551-8599, email or visit
Tetra Tech, Inc. is a new Associate member offering consulting services in power environmental, infrastructure systems design and permitting. Call Principal Engineer Thomas Nunno at 978-697-4909, email or visit

 Upcoming Events

 Training and Education

Substation I    5/23-26, 6/27-30
Substation II  9/19-22, 10/21-27, 11/14-17; 12/19-22
Metering II   8/14, 8/28, 9/18, 10/2, 10/23, 11/13, 12/4, 12/18

Legislative Update