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This Month's CE Credit Webinar
Be an Efficient, Energetic Receptionist
Being a veterinary receptionist may be the most challenging job at your hospital. You have to be a master multi-tasker, problem-solver and perpetually perky. Your professionalism and confidence influences both client retention and recruitment. Whether you're a new or seasoned receptionist, you need ongoing training to keep skills sharp and clients happy.  Get tips to be a great receptionist while getting tasks done. Discover tricks to improve your productivity while engaging an "I got this!" attitude.

Join me  Thursday, July 19 at 12 to 1 and 3 to 4 p.m.   ET   for two live webinars on " Be an Efficient, Energetic Receptionist." What you'll learn:
  • Have a consistent phone greeting and respect the hold button
  • Share your Golden Retriever attitude with callers and visiting clients
  • Be a bridge between clients and medical teams
  • Know how to backpedal out of time-sucking conversations
  • Streamline check-in and checkout and utilize a phone room
  • Handle late clients with efficient fixes 
This CE course for your entire team includes:
  • Live and recorded webinars
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate
  • Unlimited playback of recorded webinar
Not available July 19? Your enrollment includes unlimited playback of the recorded webinar, so your team may learn at its convenience. Partner with a favorite vendor.  Ask a pharmaceutical or distributor sales professional to sponsor this training and host the webinar along with lunch for your team.

Video Tip of the Month

Upcoming Seminars & Webinars
July 19, 2018
Webinar:  Be an Energetic, Efficient Receptionist 12-1 and 3-4 p.m. ET
Phone: 720-344-2347

August 16, 2018
12-1 and 3-4 p.m. ET
Phone: 720-344-2347

September 20, 2018
Webinar:  Get Clients to Accept Diagnostic Tests,
12-1 and 3-4 p.m. ET
Phone: 720-344-2347

Welcome special co-instructor Dr. Ryane Englar, DABVP, for "Take the Fear Out of Anesthesia"
Fear of anesthesia, not price, may be the roadblock to gain clients' acceptance of dental and surgical procedures.  Learn how to dive headfirst into pet owners' concerns so patients will get needed treatments.  Wendy S. Myers, CVJ, of Communication Solutions for Veterinarians has invited Dr. Ryane E.  Englar, DA BVP, an assistant professor and clinical education coordinator for Kansa s State University College of Veterinary Medicine, to co-teach this Aug. 16 webinar. Her teaching responsibilities include designing a new Clinical Skills curriculum for veterinary students to improve their confidence and competence with professional and technical skills. Her research emphasizes veterinary client communication preferences.

This month, the American Association of Feline Practitioners released the first Feline-Specific Anesthesia Guidelines to the veterinary community. Authored by an expert panel, the guidelines offer visuals and information to minimize risks associated with anesthesia, including tables, charts and algorithms that are useful resources for veterinary teams. Download the anesthesia guidelines

Join Wendy and Dr. Englar on Aug. 16 for live webinars at 12 and 3 p.m.  Your team will understand clients' concerns and get practical strategies to overcome obstacles. The two live sessions will be recorded and available for ongoing, unlimited playback the following day. This is must-attend training for every veterinary team member. 

Telephone Tip of the Month
The question you must ask during scheduling calls
Are you frustrated with appointments that run late? The cause may be clients who ask doctors at the end of exams, "Oh, yeah...can you also check...?" Pet owners sideswipe veterinarians with urinary tract infections, ear infections, lumps, and other problems that suck an additional 20 or more minutes of exam time.
During scheduling calls to book pets' checkups, receptionists should ask clients, "Does your pet have any health or behavior concerns you want to discuss with the doctor?"  If yes, a checkup should be scheduled as a sick-patient visit. Asking during scheduling calls determines the chief complaint and lets you choose the correct appointment length. Be proactive and ask upfront to keep appointments on time.
Get more training in my 1-hour CE class: Take Control of Scheduling Calls.

Jump-Start Your New Receptionist: 6 Courses
Did you know turnover among veterinary receptionists is 26%? Onboarding is the process of integrating a new employee with your hospital and its culture, as well as providing the tools to become a confident and productive teammate. Assign a mentor, explain your culture, provide an orientation checklist, offer how-to training, and have regular check-ins for performance feedback. Here are the first skill sets your new hire needs to master.

Jump-Start Your New Receptionist includes 6 one-hour courses:
1. How to Train a New Receptionist
2. 10 Phone Skills Every Receptionist Should Know
3. 8 Essential Skills Every Receptionist Should Master
4. Secrets to Effective Scheduling
5. Take Control of Scheduling Calls
6. Phone Scripts That Gain New Clients
Bonus: Onboarding orientation checklist


Wendy S. Myers, CVJ
Communication Solutions for Veterinarians Inc.

© 2018 Communication Solutions for Veterinarians. Contact us for reprint permission.
Communication Solutions for Veterinarians
(720) 344-2347