Will I need to download a new app with the new digital banking?
Yes. The app will be available in the App Store and Google Play after we go live on Tuesday, September 15. We will send an email as soon as we're live.
Will there be down time on September 15?
Yes. The mobile app and Online Banking will be unavailable beginning at approximately 9 a.m. EDT for a few hours. We will send an email as soon as the new system is live.
Do I need to re-enroll in digital banking on the new system?
Yes. You will need to re-enroll. Once you enroll, you will use the same username and password across all devices.
Are my bill payment accounts being transferred automatically or do I need to set them up again in the new digital banking?
Bill payment accounts will be automatically transferred and do not need to be set up again.
Will my scheduled bill payments carry over to the new digital banking?
Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.
Will I need to re-enroll in eStatements with the new digital banking?
You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.
Can I still use MobiMoney?
Yes! The new PARDA app will not affect MobiMoney.
Which Internet browsers can I use to access my accounts online?
Recommended browsers (current major release):
- Microsoft Edge
- Firefox
- Safari
- Chrome
Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.
Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.
What minimum software versions are required for the mobile app?
The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0.