Next Week: Digital Banking Upgrade

For the most up-to-date information on our digital banking upgrade, follow us on social media:

September 15, 2020: Your personalized banking experience is coming.

Here's what our team is saying about the new PARDA app:

“Personal, member-centered online & mobile experience that is feature rich and fully customizable!”

"It’s simpler to use, even though it has more features available.”

“I have the ability to customize the layout. I can change what I view and in what order to what best suits my preferences.”

“It is so easy to transfer to other institutions. Additionally, the loan account is much more detailed, with the rate and the payoff visible.”

“I have the ability to change contact information quickly and securely.”

"I can change the dashboard and remove my kids' accounts when viewing, but they are still there if I need to transfer.”

"I am thrilled with the ability to 'Add Tags', 'Notes', and 'Images' to individual transactions. This has helped me organize expenses better and quickly categorize transactions.”

"It's easy to use. The new platform has the ability to personalize your online banking experience to how it works best for you!”

“An updated online/mobile system that puts all the most important features up front at my fingertips to use easily. It is a more intuitive system to how I actually bank online.”

Frequently Asked Questions

Will I need to download a new app with the new digital banking?

Yes. The app will be available in the App Store and Google Play after we go live on Tuesday, September 15. We will send an email as soon as we're live.

Will there be down time on September 15?

Yes. The mobile app and Online Banking will be unavailable beginning at approximately 9 a.m. EDT for a few hours. We will send an email as soon as the new system is live.

Do I need to re-enroll in digital banking on the new system?

Yes. You will need to re-enroll. Once you enroll, you will use the same username and password across all devices.

Are my bill payment accounts being transferred automatically or do I need to set them up again in the new digital banking?

Bill payment accounts will be automatically transferred and do not need to be set up again.

Will my scheduled bill payments carry over to the new digital banking?

Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.

Will I need to re-enroll in eStatements with the new digital banking?

You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.

Can I still use MobiMoney?

Yes! The new PARDA app will not affect MobiMoney.

Which Internet browsers can I use to access my accounts online?

Recommended browsers (current major release):

Microsoft Edge
Firefox
Safari
Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.

What minimum software versions are required for the mobile app?

The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0.

How can you prepare?

Verify the contact information we have for you is correct

When you enroll with our new online banking and mobile app for the first time, you will need to provide four pieces of information: Your social security number, member account number, phone number, and an email address associated with your PARDA account. Any email or phone number present on your account will be accepted at enrollment. Take this opportunity to verify we have the correct email address and phone number for you by giving us a call or logging into your current Online Banking Account Profile.

Make sure you know your account number

When you enroll with our new online banking and mobile app for the first time, you will need to provide your account number.

If you do not know your account number, that's okay! There are a few ways to find it:

1. Stop into your local branch, or contact our Member Solution Center for assistance.

2. Look at the bottom of your checks for your account number. Do not include any preceding zeros.

3. Go to your current Online Banking. Once logged in, go to "Account Profile" at the top of the page, and then go to "More Details" on your profile and you will find your account number listed. Do not include any preceding zeros.