Patient Satisfaction Tip of the Week

Tip #3: Analyzing Your No-show Rate Do you know your no-show rate? How about the reasons why patients don’t keep appointments?  Take the time to examine when appointments are missed. Are there more no-shows on Fridays, or in the mornings? Ask your patients what barriers they face in making it to appointments and how you can help.  L.A. Care has services that can assist your patients with common barriers. For example, you can direct patients to L.A. Care's Transportation Services if they need help getting to an appointment. If you find your patient requires non-emergency medical transportation (NEMT) or non-medical transportation (NMT), please complete the L.A. Care transportation services referral form . 

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department .

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care Health Plan , a public entity serving Los Angeles County

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