Transition to New Water Bill Payment Portal

The City of NRH thanks you for your patience as we transition to a new utility billing system and payment portal. We are running behind with billing during this transition and are working as quickly as we can. We hope to be caught back up in the next two weeks. There will be no penalty because of our delay. You will have 20 days from when your bill is issued to pay. 

To pay your water bill online or set up autopay, you will need to register with the new system at www.nrhtx.com/water. You will need both the Customer Number and Account Number from your new water bill. (If looking at a prior bill, use the numbers before the dash for your Customer Number and use the numbers after the dash for your Account Number.)

You will also need the phone number associated with your water account. Please note, this could be an old landline or cell phone number from when you first established your account. If you are having trouble remembering the phone number associated with your account or need other assistance, please email customerservice@nrhtx.com or call us at 817-427-6200. Due to high call volumes, we recently added more call takers to assist you.

FAQs

Do I have to register with the new payment portal? 

No, you don't have to register. You can still mail in a check, pay in person at the Water Office, pay by phone, or use the drop box.

I set up autopay in the prior portal (Paymentus), do I need to set it up again? 

Yes, you need to register and set up a new auto pay.

Can I still pay through my Bank's Bill Pay System? 

Yes, however you will need to enter both your Account Number and Customer Number with a dash between them. Both are listed on your new water bill. See instructions.

Will paper bills still be mailed? Yes, if you previously received paper bills, you will continue to get your paper bill by mail. 

Will e-bills still be sent? Yes, if you previously received your bill electronically, you will get an email when your next bill is ready. 

When will I get my next bill? Bills should go out in the next two weeks. You will have 20 days from when your bill is issued to pay. 

We apologize for the delay and thank you for your patience during this transition. 

Helpful Links

• How to register with new payment portal 
• How to make a payment
• How to set up autopay
• Using your Bank's Bill Pay System



Join us for a Town Hall Meeting on March 25

You're invited to a North Richland Hills Town Hall Meeting at 6 p.m. on Tuesday, March 25. Hear from your city leaders about accomplishments during the past year, as well as current and upcoming projects for 2025. There will also be some time for questions. The Town Hall Meeting will take place in the Grand Hall at the NRH Centre, 6000 Hawk Ave.

For those unable to join us on March 25, we will hold a second Town Hall Meeting at 6 p.m. on April 22 at Iron Horse Golf Course. Both town hall meetings will cover the same information.

NRHTX App Now Available

NRH residents, we have a new app just for you - the NRHTX app. It’s your ultimate tool for staying connected and informed with the City of North Richland Hills. 

With the NRHTX app, you can:

• Easily report non-emergency issues like potholes, graffiti, and more.
• Stay updated on city meetings, events, and important dates.
• Get the latest city news and information directly to your phone.
• Share your feedback and thoughts with city leaders.
• And more.

Download the NRHTX app today and start interacting with your city like never before!

•  Apple App Store
• Google Play Store

2024 Development Report Published

The Economic Development department recently published its city-wide development report, detailing new and upcoming development in NRH. Sections include information on transportation projects, commercial additions, and the growth of our residential community.

During the past year, the city welcomed over 90 new businesses, a net increase of 45, and processed 77 new development applications. This included 226 new single-family starts and over $52 million in capital invested into local commercial property. 

Read the 2024 Development Activity Report.

New Amenities Coming to Fossil Creek Park

Have you been wondering what is going in at Fossil Creek Park, 6101 Onyx Drive S? NRH Parks and Recreation is excited to announce a Bicycle Playground and Pump Track are coming soon. This will be a popular outdoor active space to be enjoyed by the NRH community.

So, what are a Bicycle Playground and a Pump Track? A bicycle playground is exactly what it sounds like. A playground designed with features for kids to ride. Bicycle playgrounds include features like ladder bridges, rollers and tunnels specifically designed to offer a variety of fun obstacles that safely build cycling confidence. A pump track is a track that allows the biker to move without pedaling or putting his or her feet down on the surface. All you have to do is pump your knees up and down, following the contours of the pump track, to move forward.

Construction is expected to be completed at the beginning of April, but is subject to change if there are weather delays. You can find more information on the Fossil Creek Park webpage.

Applications for Junior Fire Academy Open Friday

The NRH Fire Department is hosting a Junior Fire Academy this summer. Applications will open this Friday, March 14—and spots fill up FAST! We’ve got just 30 slots available, so don’t miss out!

About the Junior Fire Academy

• When? It will be held June 23 - June 27 from 9 a.m. to 3 p.m.
• Who Can Apply? Anyone ages 11-16 who’s interested in firefighting or just looking for an exciting, action-packed summer experience!
• What’s in Store? Hands-on training alongside real firefighters; Front-row access to the life of a first responder; CPR certification; Firefighter-style workouts to build strength and endurance and so much more! 
• Who’s in charge? The NRH Fire Marshal’s Office and expert firefighters from the NRHFD will guide you through this experience.
• What About Food? We’ve got you covered with lunch and snacks every day! Water is always readily available, but feel free to pack extra food if needed.
• Cost? Absolutely FREE!

Visit the Junior Fire Academy webpage for more information and to sign up.

Upcoming Events

🌪️Storm Chasing with Chelsea Burnett

Discover the thrilling science behind severe weather on Friday, March 14 at 11 a.m. at the NRH Library. You will learn about storm formation, safety, and tracking techniques through engaging activities and interactive discussions with real-life storm chaser Chelsea Burnett! This event is part of the Library's Homeschool Science program, but all are welcome to attend!

🍀St. Patrick's Beers & Brats Fundraiser

The NRH Citizens Fire Academy Alumni Association (CFAAA) St. Patrick's Beers & Brats event takes place on Saturday, March 15, at B&B Theatre from 4 p.m. to 9 p.m. with live music, food and more. This event raises funds for the Fire Department to establish a Pipes & Drums Honor Guard. A portion of the proceeds will also be donated to St. Jude.

😎 NRH2O Job Fair

Let the countdown to summer begin! NRH2O Family Water Park is holding a job fair March 17 - 21. Stop by NRH2O from 10 a.m. to noon or from 3 to 5 p.m. to learn more about each department and participate in on-site interviews.

🎬NRH Movies in the Park

Slide into spring with us by gathering up your team to watch The Sandlot (rated PG), on Softball field #1 on the big screen! This event takes place on Friday, March 21 at Northfield Park, 7804 Davis Blvd. Seating begins at 6:30 p.m. and the movie starts around 7:30 p.m. Join the NRH community for a fun night with your neighbors!

🧘🏽Free Community Yoga in the Park

Reduce anxiety, alleviate pain, and lower blood pressure while improving flexibility and balance. Join NRH Centre yoga instructor Stephany Padilla for a beginner-friendly yoga class on Saturday, March 29 at 9 a.m. at Northfield Park. No experience needed—just bring a mat and a willing heart! Please register in advance for this event.

⚠️Household Hazardous Waste Collection Event

Do you have oil-based paint, pool chemicals, lawn chemicals, or other household hazardous waste products to dispose of? Register for an appointment to drop off these products for proper disposal on Saturday, March 29. The collection event will take place in the parking lot at NRH2O. Please visit our event webpage for a list of what will, and will not, be accepted and to sign up.