Weekly Update
Weekly Summary

  • Cold weather always presents challenges to fire and emergency medical operations. Not only were responders challenged by the cold last week, calls for service were higher than normal. The Department responded to 196 calls for service from Thursday January 4 to Wednesday January 10. An average week normally brings 152 calls for service. Calls for both emergency medical and fire/rescue were up last week. The Department responded to six calls where frozen pipes burst and damaged buildings during the week. Additionally, the Department assisted the Milwaukee Fire Department at several structure fires during the week. Extreme cold weather commonly requires additional firefighters to be called to scenes of fires since equipment will freeze up reducing the time firefighters can work at a scene.
  • Each year, some members of the Department may be reassigned to different stations based on promotions, employee choice and Department needs. Most of these transfers took place over the past week. 
  • A contractor made repairs to the heating system at Station 82 in Glendale. Duct work under the floor was found collapsed. The repair added new duct work above the floor.
  • The Department's Facilities Committee met January 9 to discuss funding of fire station facilities projects being considered at the Whitefish Bay and Shorewood Stations.
  • The Department's Board of Directors will meet January 16 at Fox Point Village Hall.
Calls for Service This Week
Incident Type
Incident Count
Weekly Average (2017)
Emergency Medical
Weekly Average (2017)
Priority 1 & 2 Calls
Meeting Response Goal of 7:02
(goal of 90%)
Average Response Time
Priority 1 & 2 Calls
5 minutes 21 seconds
(goal of 6 minutes)

*Priority 1 & 2 calls are calls for service which the Department sends an initial responding unit to a scene with lights and sirens operating. Priority 3 calls are responses that are considered non-emergent.

Documents of Interest

2017 Department Strategic Plan 

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