November Newsletter | Current Release: W895A3
We will be closed for Thanksgiving on November 26th & 27th!
November Giveaway
For a chance to win a Walmart gift-card, complete both tasks:

  • Take our OASIS Quiz Below

  • Follow us and like our last post on Instagram
Where can you submit feature requests, have webinar discussions, and talk all things OASIS?
Through a ticket
Help Center
OASIS Webinar
Did you miss our October webinar over Commission Reconciliation?
Watch it here.
Provide feedback and watch more webinar's here.
Phone Policy
We strive to always answer the phone as soon as possible. You will always get a live person when you call between the hours of 7 am to 7 pm central. We do not outsource to other countries nor do we use a computer to redirect calls. We support thousands of users and sometimes everyone calls at the same time. If we are not able to answer within 7 rings, the phone will allow you to leave a voicemail and a member of our team will return your call as soon as we are able.
Monthly Maintenance
Ingen Software has monthly planned maintenance windows. These take place on the Saturday after the monthly production release, which is generally the first Tuesday of the month, during the hours of 8:00 AM Central through 8:00 PM Central. During these maintenance windows, operating system updates and patches will be applied to our Windows and Red Hat Linux servers, firewalls, and switches as necessary. Therapeutic reboots of virtualization hosts may also be performed. Temporary outages can be expected during these planned maintenance windows. 

This month's maintenance window was Saturday, November 7, 2020. 

Next planned maintenance window:
Quick Tip
Check out our guides for visual walkthroughs on how to use various OASIS applications.

We also have instructional videos that are great for new and experienced users alike.
See below for more details.
Advanced Tip: Price Lists
In Oasis, customers have the ability to assign price lists to one specific workgroup, multiple workgroups, or all workgroups. They are also able to assign prices to specific customers by using the customer exception tab in the price list editor.

Learn more about assigning to workgroups here.
Learn more about customer specific pricing here.
Learn more about price lists here.
PAT Lead Time Analysis
PAT, or the Prediction Analysis Tool, is a dynamic tool created with machine learning technology that can assist OASIS users by providing lead times and estimated shipping dates, which will be known as an Agency Calculated Date (ACD). PAT will analyze the time it takes from when the quote is converted into an order to when shipping information is entered on the shipping toolbar for an order line.

Learn more about PAT here.
O4 Users
Order Gauge
The order gauge is a brand new feature that is only available in O4 Orders. The order gauge summarizes the order statuses for all the items listed in an order and performs periodic updates automatically. 
Read more about the order gauge here.