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Monthly Training Calendar

Register for our training sessions on Medicare Advantage (MA), Prescription Drug Plans (PDP), and Supplemental Benefits (CSB) in November to keep your sales skills strong!


Scroll below to view all the trainings available by topic. The line of business that should join each session is listed in the training title. Make sure to register for your spot!

November monthly trainings

MA/PDP: In-person or telephonically: Enroll with ease using ConnectureDRX


Still using paper applications and fax machines? Process your sales more quickly and accurately by learning how to use our preferred online enrollment tool, ConnectureDRX. This informative training will prepare you to conduct compliant enrollments virtually and in-person.

Monday, Nov. 3

4 p.m. – 5 p.m. ET

Register1


Wednesday, Nov. 19

10 a.m. – 11 a.m. ET

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CSB: Ordering sales materials for CSB brokers


Learn how to order your sales and marketing materials on ConnectOne StoreFront. This updated website provides the same capabilities as before, but with some great enhancements. Join this training to learn how to navigate the new site and use the enhanced features to streamline your workflow.

Tuesday, Nov. 4

10 a.m. – 11 a.m. ET

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Thursday, Nov. 6

4 p.m. – 5 p.m. ET

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All: Dive into our Supplemental Benefits product portfolio


Our Supplemental Benefits portfolio offers Medicare Supplement insurance and a wide range of Supplemental Health and Life insurance products that can help protect policyholders against out-of-pocket expenses when diagnosed with cancer, in critical events such as heart attacks, or when hospitalized due to an accident. Join us to learn how to take your sales strategy to the next level.

Tuesday, Nov. 4

4 p.m. – 5 p.m. ET

Register1


Thursday, Nov. 6

10 a.m. – 11 a.m. ET

Register1

MA/PDP: Ordering sales materials for MA brokers


Learn how to order your sales and marketing materials on ConnectOne StoreFront. This updated website provides the same capabilities as before, but with some great enhancements. Join this training to learn how to navigate the new site and use the enhanced features to streamline your workflow.

Wednesday, Nov. 5

10 a.m. – 11 a.m. ET

Register1


Monday, Nov. 17

4 p.m. – 5 p.m. ET

Register1

MA/PDP: Using our new provider directory


Our new online provider directory is live. Join us for a training and live demonstration of this new tool. Learn how to navigate the updated interface, access provider information efficiently, and witness the improved user experience.

Wednesday, Nov. 5

4 p.m. – 4:30 p.m. ET

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Wednesday, Nov. 12

10 a.m. – 11 a.m. ET

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MA: Military health benefits & MA


Learn how Veterans can benefit from enrolling in a HealthSpring MA plan and using their VA or TRICARE for Life benefits. We'll show you how to grow your business while serving our Veteran Medicare beneficiaries. 

Friday, Nov. 7

10 a.m. – 11 a.m. ET

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Wednesday, Nov. 19

4 p.m. – 5 p.m. ET

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All: Cover more of your client's needs with Flexible Choice Cancer, Heart Attack & Stroke


Did you know you can ease a member's concern for costs associated with cancer or heart attacks? Join us to learn how to protect members against unexpected expenses and out-of-pocket exposure with our Lump Sum Cancer and Lump Sum Heart Attack/Stroke policies, all while increasing your sales opportunities.

Tuesday, Nov. 11

10 a.m. – 11 a.m. ET

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Thursday, Nov. 13

4 p.m. – 5 p.m. ET

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All: Cross-selling Hospital Indemnity with MAPD


Join our training class on cross-selling and bundling our Choice Hospital Indemnity plan with MA plans. Learn practical strategies to enhance coverage options, address client needs, and increase sales.

Tuesday, Nov. 11

4 p.m. – 5 p.m. ET

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Thursday, Nov. 13

10 a.m. – 11 a.m. ET

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All: How to position our Flexible Choice Dental, Vision & Hearing plan


Frequently, members may have medical coverage that does not offer dental, vision, and/or hearing benefits. Join our session to discover how our "all in one" plan can pair well with any medical plan to help provide complete coverage.

Tuesday, Nov. 18

4 p.m. – 5 p.m. ET

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Thursday, Nov. 20

10 a.m. – 11 a.m. ET

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CSB: Sales that stick - Retention strategies


Building a retention strategy is crucial in building your client base – not only in retaining your clients but also in gaining referrals all year-round. Join us to learn how to develop your plan to grow your business.

Tuesday, Nov. 18

10 a.m. – 11 a.m. ET

Register1


Thursday, Nov. 20

4 p.m. – 5 p.m. ET

Register1

HealthSpring operator icon

Agent Resource Center (ARC)


MA/PDP

866-442-7516

ARCMAPD@HealthSpring.com

Log in to the broker portal1 and visit Salesforce to use click-to-chat

Extended AEP hours:

7 a.m. to 8 p.m. CT, Monday – Saturday

11 a.m. to 4 p.m. CT, Sunday

Spanish queue available


CSB

877-454-0923

ARCSHL@HealthSpring.com

8 a.m. to 5:30 p.m. CT, Monday – Friday

Spanish queue available