To Our Valued Massachusetts Agents,

RICOH USA is now processing all incoming transactional mail and outgoing mail related to Massachusetts personal lines and commercial automobile and garage policies. Transactional mail is defined as follows:

• Policies
• Underwriting
• Billing (excluding premium payments)
• Claims

This partnership enables MAPFRE Insurance to take advantage of RICOH USA’s state-of-the-art facility, streamline our mail processing and delivery to provide more efficient service and business continuity.  

Please be aware of the following address changes that began on December 16, 2024:

The following addresses remain unchanged:

Please distribute this communication to your agency staff as appropriate. If you have any questions regarding these changes, please contact your Business Development Representative. 

We are confident that these changes will be beneficial to you and your customers and appreciate your cooperation during this transition period. 

Thank you for your continued partnership with MAPFRE Insurance.

Sincerely,

Patrick J. Powers

Vice President

Massachusetts Business Development 

¹ Address effective December 5, 2024.