Dear OCULUS & WAVE Team,
I hope everyone had a fabulous 4th of July holiday! I know many of you turned it into a long weekend, and some of you even took the entire week off. Whatever you were up to, I hope you had a wonderful time with family and friends or relaxed in your favorite spot. I certainly enjoyed that extra day off and took the opportunity to go on a nice bike ride in the North Cascades! For me, there is no better way to unplug than taking my bike out of cell phone range and getting lost in the mountains.
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June went by in a blink of an eye. Between our Summerfest activities and the sales training in Germany, it felt like there was little time for business; however, that would be far from the truth! Another great sales challenge and plenty of open sales opportunities helped us turn June into our most successful revenue month of 2023! Thank you to the entire team for the extra work which went into this accomplishment. Remember Fundamental #26 (no subsection here 😉) and celebrate the wins! We had several great wins to celebrate in June, and every department contributed in one way or another. Also, WAVE broke another record in June; we have seen more lens orders in a month than in previous months. Well done, TEAM OCULUS & WAVE👏
If you type in “Recession 2023” in your Google search, you will get a return of almost 60 million results. While economists are still talking about a looming recession, OCULUS and WAVE products are in high demand, and both companies are ahead of our annual goals. Of course, we are not recession-proof, but our specialty markets of dry eye, myopia management, refractive, and cataract surgery will not slow down much during a recession. Let’s keep moving forward and focus on what we do best. Let's keep showing up and turn every conversation into an encounter, improving our customer relationships daily!
Click on the collage below to see some of my favorite Summerfest pictures. I hope all of you enjoyed the event as much as I did; it was great to see everyone during our long weekend in Washington!
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Personnel Updates
New Hire(s):
Please welcome Todd Fluke and Rachel Pascual to the OCULUS & WAVE family!
Todd has been with the OCULUS family as an Independent Sales Representative for many years and recently joined as an OCULUS Sales Consultant. Todd can be reached at [email protected], and his sales territory remains the same: IA, MN, ND, SD, and WI.
Rachel joined our team as an Executive Assistant. She will be working at the Arlington facility and reporting to Michael Wolber. She can be reached at [email protected] from 7:30 AM to 4:00 PM (PST).
Please extend a warm welcome to them!
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Michael Wolber
President/ CEO
OCULUS, Inc.
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Congratulations to Cara Harvey, our June Employee of the Month! It’s been clear that Cara has been a valuable asset to the organization, consistently demonstrating a commitment to excellence in all aspects of her work. HR is not just about timecards, policies, and payroll. Cara handles so many little details daily behind the scenes to ensure our organization is in compliance and on track. Her wealth of knowledge in HR and her brilliant ideas help us to enhance our processes and systems to support our growing organization. The latest project, the Safety Training, was quite an undertaking to make it comprehensive, accessible, and trackable, and yet again, Cara took extreme ownership and pushed it to completion. It's also heartwarming to see how Cara truly cares about her colleagues and the organization and always goes the extra mile to assist anyone in need. Thank you, Cara, for being an excellent teammate and all you do to make our organization great! |
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Congratulations to Mark Purdy for achieving top sales for June! |
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OCULUS Pentacam® Certification
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Congratulations to Greg Spotts on his certification to fully service and adjust Pentacam® and Pentacam® HRs! Greg started at OCULUS, Inc. just about eight months ago, but with his expertise from working many years in the electronics field and tremendous attention to detail, he was ready to be trained on full Pentacam® services early on. During his three months certification process, he proved his high-quality skills and concluded the training with excellence. Keep up the precise and exceptional work! |
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Service Administrators
We are delighted to showcase two exceptional Service Administrators who have played a significant role in the success of our organization. Michelle Chevalier and Valerie McBride have demonstrated unwavering dedication, valuable skills, and a strong commitment to delivering excellent service.
Within our Service Department, Michelle and Valerie handle a diverse range of responsibilities that are crucial for seamless operations. Let's explore some of their key duties:
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Invoicing: Michelle and Valerie diligently oversee the creation and issuance of invoices, ensuring accuracy and timely delivery to our customers.
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Quotes for Parts or Service: Michelle and Valerie are responsible for preparing quotes for parts and service, providing accurate cost estimates and detailed information to our clients.
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Setting up Service Cases: Michelle and Valerie excel in efficiently establishing service cases for our clients. They gather and document all relevant information, allowing our team to promptly address customer inquiries and requests. In critical situations where a customer is experiencing downtime, they also assist in sourcing loaner devices and ensuring prompt delivery.
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Processing Part Orders: Michelle and Valerie play a crucial role in managing the processing of part orders, recognizing the importance of timely resolution, especially when our customers are facing critical issues.
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Taking Calls: Michelle and Valerie handle incoming customer calls, providing prompt assistance, addressing inquiries, and ensuring a positive customer experience.
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Sending Out Service Contracts: Michelle and Valerie are responsible for sending out service contracts to our clients, ensuring the provision of all necessary documentation and timely delivery of contracts.
In addition to these core responsibilities, Michelle and Valerie are versatile team members who willingly take on various tasks to contribute to the efficient functioning of our Service Department. Their adaptability and unwavering dedication enable them to provide valuable support across multiple areas.
Michelle and Valerie's commitment to excellence and their efficient management of responsibilities are vital to the success of our Service Department and the delivery of exceptional service to our valued customers. We extend our heartfelt appreciation to Michelle and Valerie for their invaluable contributions and commend them for their outstanding work!
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International Sales Training 2023 |
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Some of us had the tremendous opportunity to experience the incredible hospitality of our German coworkers a few weeks ago. As usual, things kicked off with a bang, or should I say the screech of tires, with some rather intense go-kart action on the track. This was quickly followed up by a great evening of socializing with our colleagues over a cold beverage and fresh out-of-the-oven pizza served at Christian Kirchhuebel's house.
On Monday morning, we had the privilege to tour the facilities. For many, this was their first opportunity to see real German engineering in action. It was truly amazing to see all the changes since my last tour in 2019. Our colleagues at GmbH have really been working hard to keep things rolling.
The product management team really outdid themselves this year with fresh and engaging topics. The sessions were applicable and relevant to what we do every day. The fear is that we will get the same presentation, polished up a bit, each year. This was not the case, and we were treated with great presentations that inspired robust discussions.
This is a great opportunity that OCULUS provides each year. Well worth the effort. Thank you, OCULUS!
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Join Us in Congratulating Our 2023 Optometry Student Scholarship Winners |
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Congratulations to our first-place winner Susmitha Narisetty of the Michigan College of Optometry, our second-place winner Lixin Zhang of the New England College of Optometry, and our third-place winner Leo Jiang of the Illinois College of Optometry!
Thank you for the excellent submissions from all who applied – OCULUS looks forward to supporting the students and colleges of optometry again next year! Visit https://bit.ly/OCULUSscholarship to watch the winners’ videos and learn more about our annual scholarship program.
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22. ANY EMPLOYEE WHO HEARS A CUSTOMER COMPLAIN OWNS THE COMPLAINT
It is your job to work with the customer through the complaint, don't send the customer to other employees. Reach out to your colleagues for support, but own and work with the customer from start to finish. Let the customer know that you care!
Owning the complaint does not mean you work alone to achieve success. It means, utilizing the resources and teams we have at OCULUS to get the best outcome for the individual.
Recently I was unable to help a customer get the answers they needed that day due to travel conflicts. I reached out to Adrienne Kay who stepped in to help the customer. She answered and coordinated the necessary information leaving the customer heard and satisfied with the outcome!
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24. ALWAYS BE ON TIME
Whether we meet online or in person, whether it is an office meeting for a meeting at a customer site or a trade show, always be on time, actually, always arrive 5 minutes early!
The only way to truly ensure you are on time is to be early. Being early is a fantastic way to communicate a few things:
It shows that you respect the people you are meeting with, that you can be trusted to follow through, and demonstrates that you are reliable.
Based on our roles within OCULUS, we all have different ways that being early could benefit us. Personally, I use 'Always be on time' as a sales tool. Most of my meetings are installs, demos, and sales calls with customers. I am usually meeting with people that I have not yet met face-to-face. Showing up early is a relatively easy and effective step to earn a great first impression.
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Virtual Events
Please use the link below to register for our upcoming virtual events:
Please use the link below to review recordings of our recent virtual events:
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Upcoming Events
How to utilize your OCULUS Pentacam® for more than a Keratoconus Screening Tool Webcast (7/19)
ICSC - Fort Lauderdale, FL (7/28 - 7/29)
SVOS Tahoe Summit - Olympic Valley, CA (7/28 - 7/30)
Colorado Vision Summit - Westminster, CO (7/29)
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