I am amazed at how quickly solutions are being developed as we all navigate the rapidly changing landscape of the crisis related to COVID-19. I am heartened by the strength, resiliency, and grace of our customers, our teammates, our communities and the banking industry as a whole. I’ve personally witnessed countless individuals in our communities reach out to help one other during this time. We are a community and we are stronger together.
How are you doing?
First, thank you for banking with Oak View. Please know you can rely on us to be a source of leadership during this crisis. Be assured that we continue to seek ways to help our customers and we solicit your suggestions on specific ways we can be of service. Please do not hesitate to call or email your banker if you need our assistance. We are available and ready to serve, albeit remotely.
How is your bank faring?
Your bank is financially very strong and our business resumption plans are working very effectively. We are “well-capitalized”, the top category per FDIC guidelines. We have money to lend and we want to lend it.
We are open for full service banking; we are just delivering it a little differently in order to minimize our exposure to the virus and protect our employees. Please understand that our employees must remain healthy if we are to help our customers through the crisis. We are here, and we are available if you must come into the bank. However, we would appreciate your help in following our suggestions and using the alternative ways that we provide to access your banking.
What are those alternative ways
that you can serve my banking needs?
We have a full range of banking resources to help you manage your financial life safely and securely, such as Online Banking, Mobile Banking and Telephone Banking. You can deposit checks remotely using your smartphone; yes, that includes individuals, not just business customers. Use your debit card or checks, and call us if you need help with any of those. We are frequently opening our Night Depository throughout the day at all three locations to process any transactions received there. And, we still accept non-cash transactions via the US Postal Service. You can reach us during normal business hours by calling 540-359-7100 or emailing us at
. Also, you may access cash through any ATM and we will refund the ATM fees upon request. If you need access to cash invested in a Certificate of Deposit, we will waive the early withdrawal fee.
We are open for full-service banking, but we are going to begin doing that a little differently on Friday, March 20, 2020. We have made the decision to temporarily limit access to the lobbies of our Marshall and Culpeper facilities and ask that you utilize the drive-thru for routine transactions. Please call the local branch phone number if you need access to a safe deposit box or need other service inside the bank.
- Marshall: 540-364-1187
- Culpeper: 540-825-2570
At this time, our Warrenton lobby will remain open since there is no drive-thru facility. The number for that branch is 540-359-7100, if you need to reach them.
What can we do to help?
We have prudent and creative ways to help improve cash flow for businesses and individuals that are affected by the crisis. Together, we can help you get through this. Our bankers are available and are very good at finding creative financial solutions tailored to your specific situation. Your banker has the tools, the resources, and the connections to help you manage through this. One of the quickest, easiest, and most effective solutions we offer is to allow borrowers to skip loan payments until we get past this crisis. Please do not hesitate to call or email your banker if you need this assistance.
What happens next?
As the situation evolves hour to hour, executive management of the bank is constantly monitoring and updating our protocols. We are very much on top of the situation and will continue to adapt as things change. Look for ways you can help your neighbors and community. Support small businesses during this tough time. Stay safe and be well. And most importantly, proactively reach out to us if you need help.