itSMF Singapore Newsletter - Oct 2014

Greetings from itSMF Singapore Chapter!


In this Newsletter:

  • Changing Trends in the IT Industry Event: 30 October 2014
  • Membership Drive
  • In Hindsight & Beyond 
  • itSMF Bookstore


30 October 2014 | Professional Development Event 

Save the date!


What is my next job going to look like & 

how do I prepare for it? 



Thursday 30 October, 2014 from   7.00 PM to 9:00 PM SGT 
* Registrations & Refreshments start from 6.00 PM


Seminar Room 2.2 @ School of Information Systems

Singapore Management University

80 Stamford Road, Level 2  

Singapore 178902  



itSMF Member: Free 
For itSMF members who registered  for this event but fail to attend without  prior notice or a valid reason, a no-  show fee of SGD 50.00 will be  charged. 
SPMI, ISACA & IAS Members: 
SGD 25.00 


Non-Members: SGD 50.00
*EARLY BIRD SGD25.00 Discount!   
Valid till 25 October, 2014



itSMF Singapore Chapter 
+65 63275688 



Are you thinking what Cloud adoption means for your job? Or have you been hearing a lot about off-shoring at work? Or is it the Mobility, FlexiWork or DevOps that intrigues you? 


All of these, and many other shifts in the IT Industry, are causing real changes in the local job landscape. In order to sustain and grow in this competitive and fast changing IT market, IT professionals cannot afford to be oblivious of these trends and transformations.


itSMF Singapore Chapter is proud to bring you this event with a multi-facet look from the perspective of 3 key industry leaders:

Jamie Donoghue, who is the Director and Principal Consultant of UXC Consulting.

Nikhil Datt, who is the Senior Vice President (Professional Services) of Emerio.

Ganesh Natarajan, who is a Director in Optimum Solutions with approximately 23 years of overall experience.

The pressing questions they will bring clarity to are:
  • What are the key trends in the IT market?
  • How do these trends affect the careers of ITSM and other IT professionals?
  • What are the key skills and expertise that would help IT professionals to stay relevant and grow in the future IT market?  

About the Speakers

Jamie Donoghue

Director and Principal Consultant (UXC Consulting);


Jamie, a dual citizen of the UK and NZ, has spent over 17 years improving IT Services for best in class companies in the UK, Australia and Asia. His experience spans the full spectrum of IT functions including: IT Governance, Business Development, IT Management Consultancy, Programme and Project Management , Service Management and Technical Specialist roles.

He combines his practical working knowledge and deep understanding of best-practices to design and implement customised solutions that have real life applicability and measurable value.


Nikhil Datt

Senior Vice President - Professional Services (Emerio); Masters in International Trade, Bachelors (Hons) Degree in Economics from Delhi University 

Nikhil heads Professional Services in Singapore for Emerio and is responsible for building excellence and scaling the existing business across both permanent and contract recruitment.

Nikhil has more than 16 years of experience in the technology recruitment space, recruiting across Asia and leading large delivery teams. He is an expert in technology recruitment with an excellent market reputation of being able to deliver with great success. He brings with him a wealth of experience and a strong network across APAC region.

Prior to joining Emerio, Nikhil has held senior leadership positions with Kelly Services, Talent2, Merrill Lynch and DBS Bank. Nikhil's motto for his team is SAP - Speed, Accuracy and Professionalism and he lives by it himself. 


Ganesh Natarajan

Director (Optimum Solutions); Degree in Electronics & Communication engineering and Bachelor of Science (Maths)

Ganesh is a seasoned IT professional with approximately 23 years of overall experience. Ganesh has worked in leading organizations in the IT and Banking sector (Standard Chartered Bank, Infosys and Polaris) and has successfully led Testing Center of Excellence (COE) and enterprise level "Global Testing Initiatives". He has proven expertise in defining vision, transformation agenda and implementation plan and is currently leading technology initiatives for "Optimum Solutions". 


Join us at this event, listen from the leaders, share your ideas and learn about the SHIFTS IN THE IT INDUSTRY - WHERE IS MY NEXT JOB?


All programs and events are subject to change and/or cancellation due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMFSingapore Chapter


Membership Drive

itSMF Singapore Chapter is looking to increase our membership, by retaining existing members, re-signing members that have recently lapsed, and by being on the lookout for new Members.


A significant push will commence on the 30th of October at the "Where is my next job?" Event when the details will be released, making joining or re-joining the itSMF Singapore Chapter a more rewarding experience. A mailing campaign is already underway for past members that have recently lapsed in their membership.


Existing Members will also share in the rewards, similar to the new members. The details will be posted on the itSMF website after the 30th of October Event.


So, if you know of anyone interested in joining the Singapore Chapter, spread the word.




In Hindsight & Beyond - the 10th year mark 





itSMF Singapore was founded in September 2004, at a time when ITIL and other Service Management frameworks were gaining popularity as a means of standardizing the processes, terminology and tools across the industry. Prior to the wide adoption of ITIL, there was no common understanding of "best practice" for IT service management, and tools such as Service Desks often used their own terminology and process definitions.


In 2004, ITIL and other service management frameworks were a very new concept in Singapore, and there was a great deal of interest in the new discipline, with many people wondering whether this would change the way that IT services were managed. Over the subsequent years, there have been many successful events and discussions amongst practitioners, which have resulted in Service Management topics becoming well understood and implemented in many companies across Singapore.



Probably the most obvious impact of Service Management adoption over the past 10 years has been the commoditization of core Service Management processes and tools. This has significantly reduced the cost of implementing common solutions such as Service Desks, which has resulted in the wide adoption of standard processes and tools. This is a significant achievement that has facilitated the improvement in reliability and efficiency of many IT services.


However, the IT industry is continually and rapidly evolving, and many of the topics that were important 10 years ago are now considered pass´┐Ż. Therefore I believe that while core Service Management topics are still relevant, they are no longer "front-of-mind" to most IT practitioners. Therefore the question is how Service Management should evolve over the next 10 years.



There are two factors that I believe will drive the direction of itSMF over the next 10 years.


Firstly, the ownership of ITIL has been acquired by Axelos (, a joint venture company created by the UK Government and Capita plc to run the Best Management Practice portfolio (including ITIL). It is not yet clear what direction Axelos will drive ITIL, and to what extent the IT vendors will remain involved in developing a framework that is managed by a commercial entity.


Secondly, with the increasing adoption of Cloud, and forums such as Openstack (, my belief is that itSMF needs to become more involved in the discussion about how IT services will be managed in the future, particularly within a hybrid IT environment that encompasses both on-premise and cloud based services. While many technical standards for Cloud are emerging, there is still insufficient discussion about the framework for managing a hybrid cloud environment, with many vendors developing their own Cloud Reference Architecture (a search in Google shows entries from IBM, Ubuntu, Oracle, Cisco, VMware, etc).



In conclusion, the past 10 years have seen many achievements in the progression of IT Service Management, both globally and in Singapore. However, I believe that itSMF must now look to the next 10 years, and develop a new agenda that recognizes the future challenges of managing IT in a very different world.



Peter Edwards

itSMF Pioneer & First President 



itSMF BookStore

Managing in a Service-Focused World: the new way to a better management career

What if IT service managers had a framework they could use to plan their personal and professional growth? Thanks to the innovative approach in this book by Roger K. Williams, they now do.

Published 21 August 2014, Managing in a Service-Focused World adapts established principles of IT service management (ITSM) into a framework for personal and professional development. This clear and direct style lets new managers in any field quickly appreciate and apply the ideas to engage staff at all levels and give tangible benefits to all stakeholders.

Managing in a Service-Focused World looks at:

  • Management as a service

  • The role of a service manager

  • Applying the thoughts behind the service lifecycle and ITSM processes

  • Improvement on skills and results

Plan your personal and professional growth with this innovative framework, which will help you to apply the principles of service management and boost your management skills.



All itSMF Singapore members receive a 10% discount when signed in to the itSMF Singapore Bookstore.  SHOP NOW


Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars

Get connected ....    

The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (


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