The Victim Advocate Supervisor is a full-time (35 hours per week) position for a self-motivated individual. This employee will work as part of a team to provide advocacy and direct client services to victims of domestic violence and/or sexual assault. Including compensation claims assistance, assessments, counseling, hot line phone coverage, information and referrals, criminal justice support and advocacy, emergency assistance, personal advocacy, This position provides direct supervision of the other advocates, supervises the volunteer advocates and will work with the Executive Director and other team members to facilitate the CPS/DV Collaboration Project and all other advocacy services as part of the larger mission of the agency.

Skills and Education Requirements:

• BA/BS with experience in a non-profit sector is preferred.
• Supervisory experience required.
• Domestic Violence Advocacy and/or Child Welfare experience a plus.
• Strong speaking and relationship building skills a must.
• Ability to work independently
• Excellent time management and follow through skills
• Excellent writing skills a plus.
• Must be able to work flexible hours.
• Must have a car, valid driver's license and be able to travel.

Employee Benefits offered:

• Health, Dental and Vision offered
• Paid vacation, personal and Holidays
• Mileage reimbursement
• Life Insurance, AD&D
• 403B- offered

To Apply: Please fax your cover letter and resume to 845-628-9272 or e-mail: JMargiotta@pnwwrc.org

Job Reference: Domestic Violence Advocate

Start Date: Immediate

Salary: To be discussed

Location: US - New York - Mahopac  

The Domestic Violence Advocate will provide bi-lingual (Spanish and English) direct service and support to adult victims of domestic violence who have an open CPS case in Putnam County and are victims of domestic violence. The DVA will provide confidential advocacy, counseling, safety planning, accompaniment to court, information and assistance and crisis intervention services etc. These services will provided at multiple locations including Department of Social Services, Child Advocacy Center, Child Protective Services, and the Women's Resource Center.

Education and Skill Requirements:

• Bi-Lingual (Spanish speaking) required
• BA/BS preferred with professional experience in a non-profit sector a preferred.
• Domestic Violence and/or Child Welfare experience a plus.
• Strong speaking and relationship building skills a must.
• Ability to work independently required.
• Excellent time management and follow through skills required.
• Excellent writing skills a plus.
• Must be able to work flexible hours.
• Must have a car and valid driver's license and be able to travel.

Employee benefits include:

• Health, Dental and Vision offered.
• Paid vacation, personal and holidays
• Mileage reimbursement
• Life Insurance, AD&D
• 403b offered

To Apply:  Please fax your cover letter and resume to 845-628-9272 or e-mail:

Job Reference: Bi-Lingual Trauma Therapist 

Type:  Full-time

Start Date:  Immediate

Location:  US - New York - Mahopac 

The Bi-lingual Trauma Therapist is a full-time (35 hours per week) position for a self-motivated individual. This employee will work as part of a team to provide direct services and therapy to victims of domestic violence and/or sexual assault and all interpersonal violence. Primary Responsibilities include: intake assessments, counseling, therapy, hot line phone coverage, charting, support group facilitation, crisis intervention, emergency assistance, advocacy, participation in agency case conference, staff, and other team meetings and may include participation in community events and taskforce meetings as part of the larger mission of the agency.

Skills and Education Requirements:

• Bi-lingual (English/Spanish) required
• MSW/MA/MS required with professional experience in a therapeutic setting a plus.
• Licensure in your discipline a plus
• Domestic Violence and/or sexual assault experience a plus
• Strong speaking and relationship building skills a must.
• Ability to work independently
• Excellent time management and follow through skills
• Excellent writing and computer skills a plus.

Employee Benefits offered:

• Health, Dental and Vision offered
• Paid vacation, personal and Holidays
• Life Insurance, AD&D

Agency is approved to provide supervision hours for licensure toward LCSW, LMHC etc.

To Apply:  Please fax your cover letter and resume to 845-628-9272 or e-mail:

• Provide nonjudgmental and supportive hotline counseling and shelter screenings, intake interviews and discharges
• Provide culturally informed emotional support and crisis intervention to adults and children in shelter
• Maintain client records, information and agency database in accordance with agency policy
• Provide information about and referrals to community agencies and resources
• Complete safety checks of the shelter residence as scheduled
• Complete all other duties necessary to maintain a safe and cohesive environment for the well-being of families in residence
• Attend and actively participate in staff meetings and other agency meetings, as assigned, and if attendance is not possible, take responsibility for accessing meeting minutes;
• Assist with basic housekeeping within the shelter including cleaning and preparation of bedrooms for families; and
• Other duties as assigned.

• 2 year degree and/or experience working with domestic violence victims and/or counseling and counseling experience
• Ability to work in a fast paced, crisis oriented environment: assess priorities, take initiative, handle multiple assignments and meet deadlines.
• Work cooperatively and supportively as part of a team.
• Possess strong communication skills (both oral and written).
• Ability to maintain effective working relationships with others, communicate as needed and exhibit patience and understanding toward client population being served.
• Experience working with diverse populations and seeks understanding of cultural differences.
• Understand and work from a feminist philosophy of empowerment, and supports SHOC mission.
• Display commitment to ending violence against women and children and a commitment to social change through active participation in working towards ending racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression; demonstrate willingness to gain understanding of issues of oppression, battering and sexual assault.
• Model and uphold appropriate boundaries and confidentiality in work with clients, co-workers, supervisor, and community.
• Ability to lift up to 50 pounds, navigate stairs, and periods of sitting, standing and walking required.
• Experience with Microsoft Word and Excel is preferred.
• A valid, insurable driver's license and transportation required.
• Spanish language skills preferred.

• Execute program planning & implementation to meet the contractual obligations and scope of services of the program.
• Evaluates program effectiveness/efficiency to ensure compliance with policies, procedures and contractual obligations.
• Supervise staff; facilitate case conferences and trainings to ensure excellent standards and efficiency in the delivery of services.
• Create and maintain accurate and comprehensive data including statistical information for reporting purposes as determined by VIP and agency funders. In addition, ensuring the timely delivery of all reports.
• Ensuring procedures are in place to maintain an effective working environment: reliable work schedules, organization of files and office space, and teambuilding. Including staff coverage.
• Ensuring proper maintenance of documentation requirements (including logs, case notes, statistical and narrative reports).
• Ensuring all VIP participants obtain Crime Victims Assistance information and assistance with compensation claims.
• Working collaboratively with program and agency staff to improve delivery of services including resource development, and special projects as needed.
• Responsible for serving as a liaison to funding contract monitors and as necessary to city/state officials (such as ACS, NYPD, etc.).
• Establish and maintain formal linkages with community agencies to further the empowerment of resident's in accessing legal, mental health, parenting, and bilingual resources.
• Provide periodic review, evaluation, cost analysis and modification of the program to meet community needs as well as funding source requirements.
• Keep informed of new developments; best practice and trends in the program's operation and be alert to changing community needs.
• Assist the development dept. with reviewing and providing program input for grant proposals.
• Represent VIP at conferences, community meetings and special events; including Promoting VIP services at all public functions.
• Maintain/oversee the petty cash and food voucher systems/reports as required by Fiscal Department.
• When necessary Coordinators will be expected to maintain an active case load.
• Provide VIP Hotline coverage as needed, this includes but is not limited to on-call evening/weekend coverage.
• Conduct community outreach and/or educational workshops on a monthly basis, or when needed in an effort to target the Latino communities most affected by domestic violence.
• Capacity building in all programs of the agency - each staff member will demonstrate competency with incorporating financial literacy in the performance of their responsibilities.

• Masters' degree in Counseling, Social Work, or related field.
• 3 years experience in the area of program administration/development, implementation, policies and procedures, and supervision.
• Must be fully bilingual (Spanish and English ).
• Prior direct service experience in the area of domestic violence and/or women and children/youth issues.
• Must have excellent writing, communication, and documentation skills.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Must be knowledgeable in working with diverse communities, particularly Latino, people of color, and low income populations and deliver culturally competent services.
• Must be well organized, assertive, and able to work independently and collectively, while maintaining a flexible schedule.
• Must be able to exercise good judgment and sensitivity at all times.
• Must ensure agency, program and client confidentiality at all times.

• Complete and submit necessary billing documents, attendance records, admission, and discharge forms as required by HRA in a timely manner.
• Complete necessary inputs into the SORTS WEB online database as required and update information as needed.
• Complete client extensions request into SORTS and maintain updated information on status of client extensions.
• Provide evening staff coverage at shelter sites as needed to ensure participants adhere to safety precautions, curfew, and other related rules and regulations.
• Providing appropriate intervention assistance to clients' after hours.
• In conjunction with the Program Manager, work to secure donations of furnishings, clothing, equipment, and other items/goods which serve to enhance the facility or the needs of VIP participants.
• Ensuring forms regularly used by staff, including standardized forms, policies and procedures, and notices are centralized and updated regularly.
• Perform telephone screening to identify potential participants.
• Assist in the transportation of client(s); pick-up and/or relocation as needed.
• Conduct intake assessments on clients and their children to identify needs and goals.
• Co-facilitating monthly community meetings to ensure that clients' understand fully the rules, regulations and healthy standards of a shelter and communal living.In addition, house meetings will serve as an opportunity for residents to develop independent living skills, access health and preventive education and give input regarding VIP's program.

• BA degree in social work, human services, or equivalence in years of experience.
• Fully bilingual required (English/Spanish)
• Experience working with shelters and/or safe dwellings, Department of Homelessness (DHS), Human Resources Administration (HRA) contracts and TANF eligibility preferred.
• A minimum of 2 years experience of direct service in the area of domestic violence and women and children/youth issues.
• Must be sensitive, non-judgmental and empathic towards survivors of domestic violence.
• Capacity to de-escalate and manage crisis situations.
• Ability to assist moving clients in/out of VIP safe dwelling (Shelter), incl. heavy lifting (30 lbs.) and travel via public transportation (bus, train, etc.)
• Genuine desire to work with identified population (e.g., Latinos, low-income, immigrant and people of color); including the ability to deliver culturally competent services.
• Demonstrated public speaking skills.
• Excellent writing, communication, and documenting skills required.
• Flexible schedule is required to meet clients' needs and engage in community outreach activities (i.e., on-call; evenings; weekends).
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.

• Perform telephone screening to identify potential participants.
• Conduct initial needs assessments on all program participants to identify needs and goals; develop a service plan, and create/discuss safety plans.This includes an intake assessment. Re-evaluate on an on-going basis.
• Identify and provide referrals to outside therapeutic services as necessary.
• Provide intensive case management services based on the participants needs/goals and their service plan.
• Provide weekly (scheduled) case management sessions with participants.
• Provide information and referrals; advocacy and accompaniment as it relates to entitlements, benefits legal, immigration, social/ human resources systems and outside therapeutic services to secure needed services. This includes over the phone, in person and via written correspondence in a timely manner.
• Assist participants with educational needs by advocating for tutoring, school placement, parent/teacher /child involvement and medical services.
• Develop service plans with measurable outcomes and services as identified by the program and funding source in a timely fashion.
• Provide personal support for the families including but not limited to translation and accompaniment services.
• Maintain proper documentation (record keeping, reports and statistical information) on a timely manner for all clients.
• Provide complete and accurate information about participant outcomes and services in a timely manner.
• Cooperation and assistance in the various and unforeseen needs of the participants as needed.
• Work collaboratively with staff and other service providers on a consistent basis to ensure the highest quality service delivery.

• Develop individualized counseling plans for the participants.
• Provide crisis counseling as needed and promote self esteem/motivation.
• Validate, support and encourage Strength Based Counseling with a focus on personal wellness and independence as identified, and implement according to the participants counseling plan.
• Work with age appropriate participants on an on-going basis around the issues of conflict resolution, separation, diversity issues (including cultural, religious, and sexual orientation issues), etc.
• Provide interventions that promote positive relationships between participants, their community, various institutions and schools to enhance the positive development.
• Facilitate weekly, monthly or bi-monthly age appropriate bi-lingual support groups.

• BSW or BA required, MSW preferred
• Fully Bilingual Required (English/Spanish - verbal and written).
• Must have a minimum of three (3) years experience in the field of DV; women and children issues, crisis intervention, advocacy, and counseling.
• Strong verbal, written, communication and documenting skills.
• Must be well organized, work independently and collectively, while maintaining a flexible schedule.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Must be knowledgeable in working with diverse communities, particularly Latino, people of color, and low income population and deliver culturally competent services.
• Must be able to exercise good judgment and sensitivity at all times.
• Must ensure agency, program and client confidentiality at all times.
   

• Perform telephone screening to identify potential participants.
• Conduct initial needs assessments on all program participants to identify needs and goals; develop a service plan, and create/discuss safety plans. This includes an intake assessment. Re-evaluate on an on-going basis.
• Identify and provide referrals to outside therapeutic services as necessary.
• Provide intensive case management services based on the participants needs/goals and their service plan.
• Provide weekly (scheduled) case management sessions with participants.
• Provide information and referrals; advocacy and accompaniment as it relates to entitlements, benefits legal, immigration, social/ human resources systems and outside therapeutic services to secure needed services. This includes over the phone, in person and via written correspondence in a timely manner.
• Assist participants with educational needs by advocating for tutoring, school placement, parent/teacher /child involvement and medical services.
• Develop service plans with measurable outcomes and services as identified by the program and funding source in a timely fashion.
• Provide personal support for the families including but not limited to translation and accompaniment services.
• Maintain proper documentation (record keeping, reports and statistical information) on a timely manner for all clients.
• Provide complete and accurate information about participant outcomes and services in a timely manner.
• Cooperation and assistance in the various and unforeseen needs of the participants as needed.
• Work collaboratively with staff and other service providers on a consistent basis to ensure the highest quality service delivery.

• Develop individualized counseling plans for the participants.
• Provide crisis counseling as needed and promote self esteem/motivation.
• Validate, support and encourage Strength Based Counseling with a focus on personal wellness and independence as identified, and implement according to the participants counseling plan.
• Work with age appropriate participants on an on-going basis around the issues of conflict resolution, separation, diversity issues (including cultural, religious, and sexual orientation issues), etc.
• Provide interventions that promote positive relationships between participants, their community, various institutions and schools to enhance the positive development.
• Facilitate weekly, monthly or bi-monthly age appropriate bi-lingual support groups.

• Assist program participants with completing housing applications (e.g. NYCHA Public Housing; Affordable Housing and/or private housing).
• Network with realtors in various communities and accessing their ability to work with program participants.
• Conduct groups on housing resources, issues, etc.
• Research low income housing and maintaining a current resource directory.
• Identify and provide referrals to outside therapeutic services as necessary.
• Provide information and referrals; advocacy and accompaniment as it relates to housing. This includes over the phone, in person and via written correspondence in a timely manner.

• BSW or BA required, MSW preferred.
• Fully Bilingual Required (English/Spanish - verbal and written).
• Must have a minimum of three (3) years experience in the field of DV; women and children issues, crisis intervention, advocacy, counseling, and housing.
• Strong verbal, written, communication and documenting skills.
• Must be well organized, work independently and collectively, while maintaining a flexible schedule.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Must be knowledgeable in working with diverse communities, particularly Latino, people of color, and low income population and deliver culturally competent services.
• Must be able to exercise good judgment and sensitivity at all times.
• Must ensure agency, program and client confidentiality at all times.

• Work with Adelante Mujer, a project of La Voz that builds the leadership skills of post-crisis domestic violence survivors and facilitates their work as promotoras, or community health educators, in the neighborhoods that VIP serves.
• Represent VIP at coalitions and in collaborative partnerships with other city and social service organizations and agencies.
• Provide workshops on domestic violence and facilitate presentations on VIP's services in both English and Spanish for community members and other social service providers.
• Collaborate with agency communications such as the biannual newsletter.
• Participate in legislative advocacy efforts on behalf of VIP.
• Collect data and submit required program and funding reports in a timely fashion.
• Participate in supervision, staff meetings and program meetings.
• Capacity building in all programs of the agency - each staff member will demonstrate competency with incorporating financial literacy in the performance of their responsibilities.
• Perform other tasks as required, including any related supervisory and administrative duties as needed.

• BA/BS or equivalence in years of experience; Advanced degree preferred.
• Fully bilingual (English/Spanish - verbal and written).
• Strong public speaking and presentation skills.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Knowledge of domestic violence from a cultural perspective.
• Comfortable working in diverse communities, particularly with Latinos/Latinas, people of color, and low income populations and deliver culturally competent services.
• Well organized, outgoing, able to work independently and collaboratively.
• Willing and able to work occasional evenings and weekends.
• Must be able to exercise good judgment and sensitivity at all times
• Must ensure agency, program and client confidentiality at all times.

• Assess educational/vocational needs; including needs and interest for financial literacy education of all program participants.
• Coach all staff in administering a needs assessment tool to determine the strengths, goals and progress of participants.
• Evaluate and monitor the development and implementation of a training guide that instructs participants on: a) completion of an employment application, b) proper interview skills, c) appropriate attire for interviews, d) developing a resume, e) identifying references (personal/professional) etc.
• Identify employment opportunities, and make appropriate referrals.
• Provide support in completing the self sustainability calculator; including review outcomes and guidance to self sufficiency.
• Stay abreast of changes in the area of entitlements and benefit resources and systems.
• Implementation of the Women's Empowerment Services Action Plan, across the agency which includes creating protocols and reports in conjunction with supervisor, coordinators, development department and funders.
• Compile and submit statistical data required for reports due monthly, quarterly and annually.
• Capacity building in all programs of the agency - each staff member will demonstrate competency with incorporating financial literacy in the performance of their responsibilities.
• Identify and maintain linkages with providers, institutions and/or organizations as appropriate for resources.

• A bachelor's degree in human services, social work, or equivalence in years of experience.
• Fully bilingual required (English/Spanish).
• A minimum of 2 years career development & financial literacy experience including providing vocational counseling, career development and educational support services.
• Experience providing instruction to women with little to no work experience and minimal educational background.
• Genuine desire to work with identified population (e.g., Latinos, low-income, immigrant and people of color) and deliver culturally competent services.
• Must be sensitive, non-judgmental and empathic towards survivors of domestic violence.
• Strong knowledge of the social and political affects of domestic abuse on women, children/youth and society.
• Excellent writing, documenting, and communication skills, including public speaking skills.
• Flexible with changing policies and programmatic or funding requirements.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; including Microsoft Office and client database.
• Must be able to exercise good judgment and sensitivity at all times.
• Must ensure agency, program and client confidentiality at all times.
   

• Conduct initial needs assessments on all clients and their children to identify needs and goals; and develop a service plan. Re-evaluate as necessary. This includes intake assessment.
• Provide intensive case management services based on the program participant (s) needs/goals and their service plan. Including weekly (scheduled) case management sessions.
• Provide personal support for the families including but not limited to translation and accompaniment services as it relates to public assistance, housing. School/education placement, health service, etc. Including assistance in the various unforeseen needs of the participant.
• Provide information and referrals; advocacy and accompaniment to participants throughout the legal, immigration, social and human resources systems. This includes over the phone, in person and via written correspondence in a timely manner.
• Assist participant with educational needs by advocating for tutoring services, school placement, parents/teacher/child involvement and medical services.
• Stay abreast of changes in the area of entitlements and benefit resources and systems for information and referrals; advocacy and accompaniment as to secure needed services.
• Develop service plans with measurable outcomes and services as identified by the program and funding source in a timely fashion. Including providing accurate information about participants' outcomes and services.
• Provide crisis counseling, develop individualized counseling and promote self esteem/motivation to participants. Including identifying and providing referrals to outside therapeutic services as needed.
• Validate, support and encourage Strength Based Counseling with a focus on personal wellness and independence as identified, and implement according to the participants counseling plan.
• Work with age appropriate clients to promote positive relationships around the issues of conflict resolution, separation, and diversity issues (including cultural, religious, and sexual orientation issues), etc.
• Facilitate weekly, monthly and/or bi-monthly age appropriate bi-lingual support groups.
• Work collaboratively with staff and other service providers on a consistent basis to ensure the highest quality service delivery.
• In conjunction with team members adhere to mandated reporting requirements as they relate to such issues as child abuse/neglect, suicide/homicide concerns, etc.
• Attend and participate in regularly scheduled agency and program meeting including supervision sessions, case conferences, agency-wide staff meetings, team meetings, individual service plans, inter-disciplinary meetings, etc.
• Conduct community outreach and /or educational workshops on a monthly basis, or as needed by program.
• Represent VIP at conferences, community meetings and special events; including Promoting VIP services at all public functions.
• Capacity building in all programs of the agency - each staff member will demonstrate competency with incorporating financial literacy in the performance of their responsibilities.
• Provide VIP Hotline coverage as needed, this includes but is not limited to on-call evening/weekend coverage.

• BSW or BA required, MSW preferred
• Fully Bilingual Required (English/Spanish - verbal and written).
• Must have a minimum of three (3) years counseling experience in the area of domestic violence, women and children issues, or related field.
• Must be knowledgeable in working with diverse communities, particularly Latino and low income population and deliver culturally competent services.
• Strong verbal, written, communication and documenting skills.
• Must be well organized, assertive, work independently and collectively, while maintaining a flexible schedule. Incl. on-call schedule to respond to emergencies, nights and weekends.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database.
• Must be able to exercise good judgment and sensitivity at all times.
• Must ensure agency, program, and client confidentiality at all times.
   

• Associates degree in Human Services or a related field, Bachelor's degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
• A minimum of one year of experience working with families in crisis is preferred.
• Residential experience is a plus.
• Bi-Lingual (Spanish) a plus.
• Excellent communications skills (verbal and written) are required.
• Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
• Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
• Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.

• Mail: P.O. Box 39601, Rochester, NY 14604
• Email: HR@WillowCenterNY.org
• Fax: 585.232.3501