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What does a document specialist do?
I’m kind of the gatekeeper to make sure that when documents get updated the updates follow through into the shared system, so everyone has access to them, but no one has access to them willy-nilly. It’s just a way to make sure that our documents are controlled and managed.
I also manage the retention. We have public guidelines for how long we retain documents, and so when we have reports or applications or permits, they all come through me, and I put them into our repository and make sure that we meet the guidelines for the state law on retention.
There must be quite a few documents coming through for you to have a full-time job managing them.
I’m actually kind of 50-50. So I’m 50 percent document management and 50 percent travel/training coordinator. When our staff have CEU’s to collect to maintain their certifications, then I manage the travel and registration, per diem, all that stuff so they can get to and from their destinations. But primarily, my position is document management. I do get a lot because the Department of Environmental Quality (DEQ) requires a lot of documentation for some of the environmental aspects. All of the industries in the area that follow the regulations for how they maintain their wastewater, washwater, all of that stuff comes through here.
So it sounds like you get a pretty large variety of documents. What are some of the most important or most common ones you handle?
There are two. There’s one that the industries have to submit monthly, those are basically self-monitoring reports and discharge-monitoring reports. Basically those are our industries telling us how much water they’re discharging, how they’re managing their wastewater, discharge water, in compliance with their permit. All of that stuff comes into our industrial source control group, they review it, and then it comes to me. That’s the heaviest bit of documentation. So when we have to track an industry that struggles to keep compliance, all of that stuff has to be monitored. Once it gets monitored and logged, then it comes to me, and I put it into our repository so we can pull that information at any time.
The other piece of it is all our control documents, which helps us meet our Environmental Management System (EMS) audit every year. So all of our control docs, including all of our policies and procedures that need to be readily available at the drop of a hat, are in a shared document system. Those are some of the most important because people need to be able to pull those documents up, they need to be accurate and accessible to all employees at all times so they know how to manage a variety of situations. So those are the most time-consuming and the most important documents that I manage.
For you, what’s a typical day like?
Well, my day basically has goals. Like if I come in and it’s around the 15th of the month or right before, I can expect that most of these industries are going to be getting their documentation and their reports submitted by the 15th. That could be a really heavy load, it could be a really light load: it just kind of depends. And then a variety of emails come in from supervisors asking questions about documents. I manage issues around the system, or somebody not being able to find a document they’re supposed to be able to find. If it’s a heavy travel season, then I’ll be booking travel and training at the same time. I just got done sending like 12 people out of state, so that takes some time.
So my day fluctuates. Even though I have daily tasks, I kind of do whatever is needed at the time. Plus I sit up front, so I help greet customers, tours, interviewees, I help answer phones, so it’s just kind of a dynamic, very busy, do-whatever-the-day calls for kind of job. Which I like, because then I don’t get bored! I don’t like to sit around.
How long have you been working for the City of Eugene/MWMC?
So I’ve been with wastewater for five years. Previously, I was with the Eugene Police Department for three years, and before that I was with Public Works Engineering for three years. So I’ve been collectively with the City of Eugene for eleven years.
At the Eugene Police Department I was the Contract Manager in a similar role managing all of the legal documentation to have them be able to spend money, spend grant money, or apply money to different processes, programs, personal services. And then in Engineering, I started out as a timekeeper, and when I left I was the Supervisor for the Admin Team.
So you’ve done a variety of things for the City of Eugene over the years. How has that shaped your perspective of Eugene?
I have a great deal of admiration for the services that the City provides to the public, specifically and especially in public works, because public works is such a front-facing, community-driven service. Everything in public works directly impacts the community. Whether it is road improvements, the wastewater treatment process, public works maintenance, everything from sewer cleanup to park services, I love working for public works. It’s been my favorite, just because of how interactive we are with the public and how readily we can see our work pushed out into the public.
I’m also the lead for Public Works Day. That’s one of my favorite times of year. I started out on the committee, and then I took over the coordinator position for Public Works Day because I love the education aspect. We’re able to really work with the parents and the teachers and bring kids in to learn about what public works does for our community, so that kids can get a real perspective for how cool it is that all these people come to work every day to create this cool community for kids and families.
What is that event like?
So for one day, in May, usually around Public Works Week, we close down the Roosevelt yard for one full day, and we bring out pieces of equipment and firetrucks and police cars. Kids can come straight out to the yard and get a feel for what it’s like to sit in the bucket of a tractor or get in a police car. We also have area volunteers everywhere from the Mt. Pisgah Arboretum. We have displays similar to Clean Water University [where] kids can see what’s in our water. We teach the kids about erosion. We have litter pickup so kids can go out with the little grabbers and sort it into garbage and recycle. We have a big traffic area so kids can learn to navigate through traffic and follow stop signs and walk signals. So it’s really cool! I think the last public works day we had about 2,700 people from the public come through from 9 a.m. until 2 p.m., and it was just tons of city employees, and we all just spend the day really integrating with the kids in our communities. And then we send them home with some goody bags or some videos to watch.
How long does that event take to plan?
We usually start in February. I present the budget to the Public Works Division Managers, and if we get approval it’s basically from January, February until it’s executed in May. In a perfect world we’d have more time, but typically about three or four months to put all of that together. I recruit volunteers and assign tasks. We have to get safety permits and all kinds of stuff put together. We’ve been doing it for years, so the people that have been doing it are really enthusiastic about it.
What’s your favorite thing about your job?
The public-facing part of it is probably my favorite. Sometimes it seems like my job is just in the office, but part of what I love about this job is that I have a great work team, and I get to just do a variety of all kinds of things. There are many opportunities for me to be on different committees. I was on the Public Works Picnic Committee. I’m on the Public Works Day Organization Committee. I kind of feel like that’s kind of my niche, because I don’t mind talking and being around people. I would say that my favorite part of my job, and any job, is being able to interact with other people. I don’t think I could sit in a cubicle and not talk to people all day. When you get to tell people what public works does, it’s kind of fun to see people’s faces when they realize it’s not just boring work. I have kids too, so we talk about that at home.
How many kids do you have?
I have four boys. My oldest is 21, and then 18, and then 12, and then 10.
So you’ve got quite a mix there. How do you balance being a mother to both young adults and younger kids?
It’s a finicky balance, because I have the older boys who don’t want me to talk about them on social media, and they want me to support whatever they’re doing and be helpful and useful, but not embarrassing. Then I’ve got the young kids who think it’s really cool that I have social media and I have an influencer page, and when I put them on that influencer page and they get to see how many people like things, they still think I’m cool! We play Pokemon Go together. I do definitely have to balance my enthusiasm. I have to learn what each one of the kids appreciates about their interactions with Mom.
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