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MAKE SURE YOUR BROKER HAS A MARKETING PLAN
At the risk of giving away trade secrets or otherwise proprietary information, I want to devote this article to marketing plans for getting commercial properties sold or leased.
Some brokers promise you the world and tell you what you want to hear in order to secure an exclusive listing for your property. Most professional brokers will create a customized marketing plan tailored to your specific property showing all the activities that broker plans to do to expose it to the marketplace. Without such a plan, coupled with effective implementation, the sale or lease of your property is left to the whims of the universe.
What is a marketing plan? Each parcel of real estate is somewhat unique. A good broker has a skill set that will enable him or her to create a written description of the attributes, features and benefits of any given property. That information can then be packaged into custom formats (brochures, flyers, offering memorandums) and shared with the world in a multitude of ways. A marketing plan, then, is a written outline of exactly how that broker intends to expose that property to the market.
Here are eight key elements of a highly effective commercial real estate marketing plan:
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Signage
20-30% of all calls into a brokerage come from signs. If you don’t allow one, you are hurting your exposure.
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Electronic data bases
The bulk of prospective buyers/tenants start by searching the Internet for their information. Specific data bases cater to commercial properties and are the “go-to” sites for data. CoStar, Loopnet and CREXI are the kings. There are others. Brokers pay huge sums to be able to put their listings in these services and to be able to search these golden resources for active and sold properties. Some data bases are exclusively geared to brokers and others are aimed at the general public.
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Company website
Most companies have a website where prospects can log on and do a property search. Visits to the website are driven by a well-conceived marketing strategy and search engine optimization plan. You should be able to find your property on the website of the company that has your listing.
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Direct Mail
Some firms have company newsletters, which are sent out via snail mail or electronically. We call ours “Solutions” and it goes out 6 times a year. Certain properties might warrant buying a targeted mailing list and doing a direct call or post card mailing campaign to likely prospects.
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Advertising
Our advertising consists of selective trade publications when warranted (Food Industry News is a good one for restaurants). Beyond that, we use weekly eblasts to proprietary email lists that are compiled and constantly kept updated. Many of these lists are aimed at brokers who specialize in the property type being marketed. For example, if we are selling an investment property, we eblast that to a sizable list of investors and investment brokers we have compiled over the years.
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Trade Associations
Commercial real estate has numerous trade organizations. Mailing to and networking with the members of these organizations is an integral part of a complete marketing plan.
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Public Agencies
Each property lies in a governmental jurisdiction (city, town or county). Most communities have economic or community development personnel that monitor and actively promote commercial properties. Various chambers of commerce keep data bases on available properties for sale and lease. Making sure properties are exposed to the correct personnel can make the difference in a broker’s success rate.
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Publicity
Sometimes referred to as “free advertising”, many publications accept press releases about properties of interest being marketed by brokers. Large or unique properties tend to get the most attention.
Holding your broker accountable to implement a written marketing plan is key to increasing the odds of a property selling or leasing. No plan can guarantee that even a well orchestrated effort will be 100% effective. Overall demand and proper pricing have considerable bearing on whether a marketing plan can be effective. But without a plan, and a committed broker willing to implement it, you are casting your fate to the wind.
By Bruce Kaplan, Senior Broker at Premier Commercial Realty, brucek@premiercommercialrealty.com
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