President's Message
Ginger Catherman,  CPM®
President, IREM Maryland Chapter

Greetings IREM Maryland family!  For those who don't know me, my name is Ginger Catherman and I am your new 2019-2020 Chapter President.  I am so excited for the year ahead; we already have some amazing things in the works that we will be announcing soon.   If you have an interest in leadership please let us know.  We are continually looking for new involvement on both our committees and Executive Council,  If you would like to learn more please visit our chapter website:,  or ask anyone wearing a "permanent" badge at an upcoming meeting.  We plan to host our first ever committee member drive where those interested in becoming involved can learn a little about our committees and their respective needs and goals.  We are sure your skills would be a benefit on at least one!

Another addition we are excited about is our new Membership Orientation.  I can personally attest that it can be confusing and overwhelming at times to understand what some of the layers of our chapter mean.  What is the EC?  How do you get more involved?  What is IREM HQ and how does it relate to our local chapter?  We have created a short presentation to answer those and many other questions new members may have.  We will be holding a new member orientation just before certain meetings starting next year!  We want our new and existing members to  #feeltheiremlove  this year!
I hope to see you at our upcoming events and I look forward to a productive year!
Member Spotlight: Julie Coyle Julie
2019 is shaping up to be a memorable professional year for Julie Coyle 
of AFR Furniture  Rentals. First, Julie was the recipient of AFR's 2018 Brand Ambassador CORE Award. Pe r AFR,  "The Brand Ambassador CORE Award is presented to the Account Executive that attends the most networking events, who is actively involved in the industry, and uses social media to support the AFR brand message. They have established themselves as an ambassador for the company and have demonstrated a commitment to embodying the core values of AFR. They are a positive force, a respected and visible presence in their region. This year's honoree is continuously looking for opportunities to feature AFR in a positive spotlight and deserves the Brand Ambassador Award" . Julie was presented with this prestigious award at this year's AFR National Conference.

In addition, Julie was also the recipient of MMHA's 2019 Howard Cassin Associate of the Year Award. Steve Margerum, Immediate Past President of MMHA, stated  "The decision in selecting the Howard Cassin Associate of the Year award is always a difficult one. There are so many deserving associate members each year that give their time and expertise to better the association. This year's winner has truly been a phenomenal cheerleader for the association. She has been involved in several committees including Star Awards & Networking over the years. She always has a smile on her face and is willing to help in any volunteer role whenever needed including donning a costume and dancing on camera! Her energy and enthusiasm for MMHA is contagious and we are so fortunate to have her in our corner."

Please join us in congratulating our long-time IREM Industry Partner Julie Coyle! You are a valued partner and we are thankful to have you as part of our Chapter!
IREM DC, Northern Virginia & West-Central MD 
Present the  8th Annual MEGA Meeting 
Featuring  Sarah Thomas

Breaking Through: My Journey to
Becoming the First Female NFL Official

S arah Thomas changed the game in the world's most quintessential male-dominated  sport-Football-when she became the first female NFL Official. Now she's inspiring others to dream big and believe anything is possible.

Event Details:

Wednesday, October 23rd, 2019
Washington Merriott Wardman Park
2660 Woodley Road, NW
Washington, DC 20008

2:00-3:00pm - Registration Hour & Sponsor Showcase
3:00-4:30pm - Keynote Presentation: Sarah Thomas
4:30-6:00pm - Networking Reception

Ti ckets :

IREM Members & Guests:  $85     Industry Partners & Vendors: $155

For Questions Contact: Jamie Carr at or call 301.874.8425

Register online at

**IREM Maryland Chapter will be providing a shuttle bus for our members, guests and industry partners who will be attending the Mega Meeting. More details coming soon!
Evaluating Your Elevator Service Provider
by Theresa Keysar | Warfield & Sanford Elevator

Choosing the right elevator company and maintenance plan is critical to keeping your building operating smoothly and keeping your tenants happy. When evaluating your current maintenance plan, you will more than likely have a general idea of what you need. However, elevators are extremely complicated pieces of equipment and there are things you may miss when evaluating your current plan and researching new options.

When starting the process, it is important to take a look at the overall performance of your elevators; wait times, stopping/leveling, door speeds and service outages. Service outages fall into two categories, the first being technical and the second being vandalism or outages that are a result of carelessness on the part of tenants and residents, power, water or weather. The latter aren't the responsibility of your elevator maintenance company and should not be considered in the evaluation of your service provider.

There are two types of maintenance contracts, Full Maintenance or Examination and Lubrication (Oil & Grease). Each elevator company will have variations of these plans; for example, your full maintenance contract may or may not include overtime calls and testing. Therefore, it is important to make sure that you are comparing "apples to apples". A Full Maintenance Agreement will provide a routine maintenance program and will cover service calls related to technical issues between maintenance visits. While Examination and Lubrication (Oil & Grease) agreements may be less costly upfront, the owner takes on the financial risk of all service calls, repairs and testing. No matter what type of contract you choose, it should clearly state what is included and excluded, to avoid any surprises later on.

Full Maintenance programs should take into consideration the age and type of your equipment and include cleaning of the car tops and machine rooms, the inspection of machine room and all equipment and if required any monthly safety testing. A Full Maintenance program will minimize shut downs and help to ensure the elevators are kept up to code. Be wary of bargain basement pricing, more than likely your elevators will handled only on call back service rather than a consistent schedule of preventive maintenance.

Here are some important questions to ask potential service providers;
  • How long have you been in business?
  • How many service routes are in my area? (this is important for response time in an emergency)
  • What is your response time to trap calls?
  • What are the hourly billing rates for service calls? (If you choose an Examination and Lubrication Oil & Grease contract).
  • How many hours of preventive maintenance will my equipment receive under a Full Maintenance contract?
  • What is considered an overtime call? (If overtime is not included in your contract)
  • Are you able to maintain my equipment and get replacement parts?
  • Do you maintain replacement parts in your facility? Where is the facility?
  • It is important to ask if there is a standard maintenance program that all technicians follow, if so, what does it include? Companies that have a "standardized" maintenance procedure insure a specific level of consistency from all their technicians.
  • Ask for references. If possible, from customers with similar equipment to yours.
You should be aware of your renewal date. Most elevator contracts are for a 3-5-year term and automatically renew for the same duration. In order to keep your contract from automatically renewing most companies require written notice typically 30 - 90 days prior to renewal date. It is very important to know this date if you are considering making a change, if proper notice is not given you will be locked in to the automatic renewal with no recourse.
Elevators are a significant investment that add increased value to your property, but the value you get out of your elevators is a direct reflection of how well they are maintained. A solid maintenance program will minimize the risk of liability issues, financial exposure and unhappy tenants. Keep in mind a budget maintenance contract might save you money in the short term, but could end up costing you much more in the long run. The right elevator maintenance program will make sure that your elevators are keeping your passengers safe, operating in accordance with applicable codes, pass required safety inspections and cut down on costly repairs.

About the Author:

Theresa Keysar is the Director of Marketing & Business Development at 
Warfield & Sanford  Elevator Company, an independently owned and operated elevator company that provides maintenance, service and modernization, on all types of equipment from vintage to today's most complex  Warfield & Sanford has been independently owned and operated since 1915.

Legalization of Marijuana and
the Property Management Industry
October 24th, 2019
11:30AM - 1:30PM
Owings Mills, MD

Join us for a Lunch & Learn as John Raftery
of Offit | Kurman Attorneys at Law talks about the legalization of marijuana as it relates to employment, drug testing, leasing and property management.  
IREM MD Awards Ceremony
& Dinner 2019
November 13th, 2019
5PM - 9PM
Lutherville-Timonium, MD

Join us for a Lunch & Learn as John Raftery
of Offit | Kurman Attorneys at Law talks about the legalization of marijuana as it relates to employment, drug testing, leasing and property management.
IREM MD Annual Holiday Party
December 12th, 2019
6PM - 10PM
Baltimore, MD 

Join us for a memorable evening featuring networking, dancing, food, drinks, photos, our IREM Buck$ Auction and more! Plus the installation of the 2020 chapter President and Officers! This year's theme is Holiday Prom so be sure to wear your best Prom Outfit!

Visit our  EVENTS PAGE 
for all the upcoming events of 2019!
Don't forget to earn IREM Buck$ by:
  • Attending a meeting, joining a committee, recruiting new members, taking an IREM course, or obtaining an IREM Designation.
You'll use your bucks at our Holiday Party to bid on Silent Auction items or purchase raffle tickets! What will be up for grabs? Items like hotel stays, gift baskets, theater tickets, designer purses, spa retreats, and MORE!  
Check out the photos from our past events!