We're Prepared for Summer Storms

 

 

Most power outages are caused by damage to power lines from falling trees and branches. We work year-round continuously clearing right-of-way clearing-to reduce that risk.  

 

Despite our best efforts, damage can occur to substations, transmission systems or other equipment during major storms. When this happens, our first priority is to safely restore power to as many members as possible in the shortest amount of time.

 

We start by mobilizing our line crews and other critical staff.  Damage to transmission lines, which serve thousands of our members, are handled first. That's because these lines feed the distribution lines.   

 

WCEC's line crews also inspect substations to determine if the problem starts there or if there could be an issue  down the line. If the root of the problem is at the substation, power can be restored to a large number of members at once.

 

Next, line crews check the service lines that deliver power to neighborhoods and communities. Once lineworkers are able to repair those damaged lines, power can be restored there. If you continue to experience an outage, there may be damage to a service line outside of your home or business. Make sure you notify WCEC so crews can inspect and repair these lines.

 

We'll do our best to avoid power outages, but sometimes Mother Nature has other plans. In the event of an outage, the fastest and easiest ways to get trucks rolling is to call the high volume outage reporting hotline at 1-866-415-2951 or text your outage to

 

Whether dialing or texting, the system "recognizes" members by one of two things: 1.) their account number or; 2.) their phone number listed on the account. Therefore, it's critical for member information to be up-to-date so the system will "recognize" you and your account. Don't wait until a power outage to discover this easy and effective tool won't work for you. Call us today at 903-763-2203 to verify that your account is up-to-date.