I would like to thank our clients, vendors, employees, partners and friends for supporting OnQ through its infancy, adolescence and now into our early stages of maturity.  It's hard for me to put into words how very fortunate I feel to have such a supportive group who always cheer us on!  We could not have succeeded without you, and for that, I am truly thankful.

I hope that 2016 was a wonderful year for you and you find yourself excited about 2017.  Given the recent turn of the calendar year, it seems now is a good time to reflect upon 2016.

OnQ had a busy year...below are a few highlights:

• OnQ University launched in January 2016 with much success! During 2016, we offered 33 sessions facilitated by various OnQ staff members and guest speakers from OnQ clients.   A sampling of topics include customer service skills, English language improvement, tips and tricks for navigating systems, improving technical skills (i.e. typing), improving personal finance (budgeting), safety and inclusiveness in the workplace and listening skills. Each participant was awarded 3 educational credits per session to be applied towards their annual continuing education requirements and I am proud to say that our staff earned a combined total of 1,402 credits this year! If you are an OnQ client and are interested in providing class instruction to OnQ employees, please contact us for more information.

• OnQ held its first leadership retreat in March 2016.  These retreats are focused on improving leadership skills through training and development with all individuals in a leadership role.  The curriculum focuses on managerial skills to help our leaders interact within all levels of the organization as well as communicating with clients, vendors, partners and other stakeholders.  We believe that OnQ's future lies in our leadership team and we are committed to developing their skills for the benefit of the company and our stakeholders.

• Near the end of 2015, OnQ completely filled its original building, which contains approximately 120 work & training stations.  By the end of 2015 OnQ secured space in a second building ("Plaza Sicilia") located just a block and a half away.  During 2016, OnQ expanded its presence in Plaza Sicilia.  Our increased capacity is expected to sustain our growth through 2017 and we are currently working to secure additional space that will support our growth through 2018.

• We understand the importance of reliability, so we built upon our 2015 infrastructure investments by adding an additional Internet service provider to offer redundancy.  As a result, we experienced 99.9% internet availability during 2016.  An additional generator was installed to ensure back-up to any unexpected power outages.  We are very pleased with these results and will continue to focus on providing uninterrupted service in 2017 and beyond.

• At OnQ we believe in working hard AND playing hard!  Part of our play comes in the form of our soccer team, OnQ Futbol Club (OnQ FC).  Soccer is really big in Panama and I am proud to say that we had an excellent season.  It doesn't get any better than winning the championship!  By defeating Microfeed in the championship game, OnQ was able to take the cup!  This was only our second year in one of the most competitive leagues in the city, as well as the most publicized, and we came out the champions!  A special thanks goes out to the OnQFC as well as all of the OnQ employees who came out in droves to support our team.  Vamos Equipo!  (Go Team!)

OnQ has several initiatives aimed at improving our company for the benefit of our clients and other stakeholders for 2017 and beyond. 

Our number one goal for 2017 is the same now as it has been in the past - to pursue our Vision and our Mission, while acting in accordance with our Core Values. 

We believe that if we continue operating within these parameters we will help our clients succeed, and as a result, we will succeed.  We are very fortunate to have such strong support from all of you and we thank you for letting us be a part of your team.  We wish you all a happy, prosperous 2017 and look forward to working with you all for years to come.

With sincere thanks,

Jack McBride