Honorlock: 4 More Common Issues That Can Disrupt an Exam
1.Conflicting Chrome Extensions
Students who use both Honorlock and Proctorio for different courses may experience issues if both Chrome extensions are enabled. Having both active can prevent Honorlock from functioning properly.
Tip: Have students check their Chrome extensions and disable Proctorio when taking an Honorlock-proctored exam, then re-enable it when needed for a Proctorio exam.
2.Too Many Programs Running During an Exam
Other applications running in the background can interfere with an Honorlock exam. Students should close unnecessary programs before starting and leave open only those specifically approved by their instructor.
3.Poor Lighting or Camera Quality
A dimly lit room or a webcam that isn't working properly can create problems during proctoring. Students should check their camera ahead of time, ensure their face is clearly visible, and choose a well-lit testing area.
4.Honorlock Won’t Let the Student Continue?
If Honorlock encounters an issue during setup or the exam, students may need to return to their Canvas course and relaunch the exam through the Honorlock Dashboard in the course navigation menu. If the issue continues, they should contact Honorlock Support and notify their instructor promptly.
Additionally, these Honorlock Troubleshooting Tips may be helpful before reaching out to Honorlock.
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