We understand that you may be facing unexpected financial challenges during these difficult times. To help relieve the stress that may be associated with making payments on your home equity, home equity line of credit, or Milestone Mortgage loan, we are offering members the choice to opt-in to defer these loans.
Opt-in to 30-Day Loan Deferrals for Home Equity,
Home Equity Line of Credit, and Milestone Mortgage Loans Due Between April 20-May 19
We are offering members the choice to opt-in for loan deferrals on First Commerce home equity, home equity line of credit, and Milestone Mortgages with a due date between April 20 and May 19, 2020.

As always, you have the choice to make your regular payment or additional payments at any time. “Contactless” payments may be made through Digital Banking , Video Teller Service and the Contact Center .

*Note : Eligibility for deferrals does not include members who have loans more than 90 days past due as of April 20. For first mortgages, please contact us about options. In any of these situations or if you need assistance for any reason, please contact us directly by calling 1.800.533.5772, pressing 1 and then ext. 1230. Most other types of loans have been automatically deferred; please visit the COVID-19 Loan Deferral Relief page on our website for details.
 
As always, you have the choice to make your regular loan payment or additional payments at any time. Contactless payments may be made through Digital Banking , Video Teller Service and the Contact Center.
Opt-In to Home Equity, Home Equity Line of Credit, and Milestone Mortgage Deferrals through Digital Banking.


  1. ACCESS the First Commerce Digital Banking login on your computer, tablet, or mobile device.
  2. LOG IN to Digital Banking
  3. Select SERVICES in the menu to the left of the page.
  4. Select DEFER-A-PAYMENT in the drop-down menu.
  5. Select the eligible loan(s) you would like to defer.
  6. Click on TERMS and CONDITIONS, check the I ACCEPT box, then click CLOSE before submitting the deferment.
  7. Click SUBMIT. You will receive a confirmation notification.

Please note that our online deferral process will display our standard eligibility terms and fees that relate to our regular seasonal Defer-A-Pay opportunities. As part of this special COVID-19 relief deferral program, we are waiving some of these requirements, as well as any related fees; please disregard the information displayed in the digital banking deferral form. You will see a fee of $0.01 prior to submitting your deferral. This fee WILL NOT be charged to your account.

If you have received this email, you have a Home Equity Line of Credit (HELOC), home equity loan, or Milestone Mortgage that IS eligible for this relief program and a deferral fee will NOT apply. Eligibility requirements for this program are covered in this email. 
Don't Use Digital Banking?
Members with consumer loans secured by real estate who want to take advantage of loan deferral relief, and haven't enrolled in Digital Banking   can enroll now ! Or you can complete our online form by visiting our COVID-19 Loan Deferral Relief web page .
What You Need to Know About Your Automatic Loan Deferral

  • Effect on Loan Due Date. For loans with monthly and semi-monthly due dates that fall between April 20 and May 19, the due date will be pushed to the same date(s) of the following month (e.g., for a loan with an upcoming due date of April 25, we will push the due date to May 25). For loans that are paid weekly or bi-weekly, due dates will be pushed out four weeks (e.g., for a loan with an upcoming due date of April 25, we will push the due date to May 23).

  • Payment Drafted from a First Commerce Account. If First Commerce set up your automatic transfer, there’s nothing you need to do. If you set up a recurring loan payment in digital banking, you will need to go into the Digital Activity Center to modify your transfer to start with the next due date.

  • Payment Drafted from Another Financial Institution. If your loan payment is automatically drafted from an account at a financial institution other than First Commerce, you have options. Depending on how your payment from your other financial institution was set up, your payment may still come to First Commerce, but should be made available in your savings or checking account instead of being applied to your loan. 
  •  Contact your other financial institution to request pausing your payment for one month or, if you would like to make your payment, simply transfer the funds to the loan. For security reasons, First Commerce is not able to request a pause in payments on your behalf with the other financial institution.
Additional Resources and Assistance

For updates on our response to the COVID-19 pandemic, visit our COVID-19 Response web page, as well as our Economic Impact Payments web page. On these pages, you will find information including:

  • Links to find out the status of Economic Impact (“Stimulus”) Payments
  • FCCU COVID19 Financial Relief Programs
  • Protecting Yourself from Fraud & Scams
  • Free Digital Banking & Mobile Deposit Quick & Easy Online Enrollment and Information
  • Enrollment information for Free Real-Time Text/Email Alerts
  • An Overview of Video Teller Service
  • Financial Center Locations and Hours To Schedule “Contactless” Appointments For Material Needs Only
  • Updates on federal Paycheck Protection Program Loans for Businesses and Independent Contractors
  • How We’re Helping Our Local Businesses And Communities Through #LocalStrong
Disclosures: 
* Automatic Loan Deferral:  Your loan maturity will be extended and regular payments will resume after the deferred payment period. Finance charges will continue to accrue as outlined in your Loanliner Agreement, Retail Installment Sales Contract or Credit Card Agreement during the deferment period. Deferred payments may not be covered under GAP waiver agreements. Members with loans more than 90 days past due as of April 20 must contact us. For FCCU Credit Card members who typically pay their credit card balance in full each month, we will not apply this deferment automatically as that would cause interest to accrue. If you would like to take advantage of the deferment knowing you will have interest accrue, please contact us directly.  For consumer and business real estate-related loans, members must initiate the deferral process; please visit the COVID-19 Loan Deferral Relief page on our website for details. Regular deferment fees will be waived.