Hello Tri-State Team,
Welcome to June... It’s hard to believe we’re halfway through 2022!
First and foremost, a HUGE thank you to all of you across our tri-state groups for completing the employee engagement survey! More than 70% of you shared your voices and feedback through the survey and we look forward to hearing what you had to say. You shared what’s on your minds so we can learn, address and improve where needed. Your collaboration enabled us to achieve a strong participation rate – a sign that as an organization, we care enough to focus on the positive and how we can do better.
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We will receive and share the anonymous results with all of our teams this summer. Shortly thereafter, we will begin the work of developing action plans based on the important themes found in our survey results. Again, thank you all!
We are better together. And nowhere is that truer than in how we operate to render care for our patients in a manner that’s best for them. As we continue to make significant physical and operational improvements to prepare for our transition to Optum, delivering integrated, multifaceted and collaborative care enables us to better coordinate total care for those we serve and allows us to manage and function more efficiently across our entire organization. Working together helps us achieve this goal.
We recognize a lot is going on throughout our organization. We sincerely thank and appreciate each of you for showing up every day and offering your continued dedication to our organization, our patients and one another.
Scott and Kevin
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NEWS ACROSS THE TRI-STATE
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Patient Experience
The bookends of patient experience
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From the warm welcome to the fond farewell, personal greetings are the bookends of positive patient experiences. Here are some excellent patient experience techniques shared by patient ambassadors that are known to make a meaningful impact on patients.
"Incorporating a warm welcome goes a long way with patients and their children. Creating eye contact as soon as they walk through our doors is essential, as it helps them to feel at ease. Simply adding a “Hello, how are you doing today?” can go a long way for the parent and the child! Before leaving the exam room, we smile and wish them a great well check or share the hope of feeling better. These steps help them feel known and create a safe environment.” Natasha Reid, patient ambassador
"Before exiting the exam room together, our med techs verify that the patient has their prescription needs covered. We then escort our patients to our front desk to help with any follow-up appointments. This eliminates any feeling of being lost and as we walk them to the front; it is another opportunity to check in with them to see if they have any other questions. Finally, as a fond farewell, our front desk team always thanks the patient for coming in and wishes them well." Rosemarie Heiser, patient ambassador
As Dr. Jill Brodsky shared in a recent O Show episode, she looks forward to the warm welcome she receives from her staff – which is an inspiring reminder to give warm welcomes and fond farewells to all her patients. A true ripple effect for all!
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The O Show
Living Our Brand Experience
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Living our brand experience sessions are well underway and will continue every other Wednesday at 12:30 p.m., through November. |
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To see our pizza party winners and to catch up on any of the sessions you may have missed, click here.
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Integration and rebrand update |
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In case you missed the important message from Donna Montalto, chief of staff and senior vice president of marketing and communications, Optum Tri-State. |
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Tri-State Voice taking a summer hiatus
We understand that the Tri-State Voice is your monthly access to cultural updates, brand news and more. To continue providing quality content, the
Voice will be on a hiatus for the summer, resuming publication in the fall. You will receive brand information and essential business updates in the Monthly Insider, which will continue to publish monthly.
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CareMount to host career fair for lab professionals
CareMount is hosting a career fair for lab professionals on Tuesday,
July 12, 2-6 p.m. at Hotel MTK (formerly the Holiday Inn), located at One Holiday Inn Drive, Mount Kisco, NY. Click here for more details. |
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Welcome new providers and practice updates |
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The following providers have or will have joined Optum Tri-State as of June 1, 2022.
Note: This list does not include urgent care, radiology, hospitalists, anesthesiology, extended hours or part-time providers.
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CareMount
Aaron Brown, NP
Pediatrics
Kingston Campus, NY
Erin Comiskey, DPT
Physical Therapy
New York, NY
Aran Degenhardt, MD
Family Medicine and Integrative Medicine
New York, NY
Nicole Larsen, PA-C
Family Medicine
New York, NY
David Perkins, DPT Physical Therapy
New York, NY
Naresh Rao, DO Orthopedics
Sports Medicine
New York, NY
Thomas Riggs, MSPT Physical Therapy
New York, NY
Clifford Stark, DO Orthopedics
Sports Medicine
New York, NY
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ProHEALTH
Amil Alie, PA
Psychiatry
Lake Success, NY
Tania Chery, DNP,
FNP-BC
Family Medicine
Manhasset, NY
Donna Forker, PA
Orthopedics
Lake Success, NY
Devyn Morin, NP
Family Medicine
Roslyn, NY
Peter Ottavio, DO
Pulmonary and Sleep
Lake Success, NY
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Riverside
Anna Marie Nass, NP Pediatrics
Millstone, NJ
Lauren Sullivan, APN Pediatrics
Marlboro, NJ
Juan Escobar, NP
Internal Medicine and Infectious Disease
Belleville, NJ
Mario Cordaro, MD
OB/GYN
Belleville, NJ
Maplewood, NJ
Springfield, NJ
Sara Sochaczewsky, NP
Pediatrics
Tinton Falls, NJ
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Click to see all of the new providers who have joined in the past year: |
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Tri-State Marketing earns advertising awards
Tri-State recently won 12 prestigious Healthcare Advertising Awards, including Best of Show. The awards are selected from a national panel of industry specialists who review each piece for creativity, marketing execution and message impact. The winning entries for our three CDOs include: magazine and newspaper advertisements, special event materials, brochures and collateral pieces, billboards, social media outreach and integrated advertising campaigns.
Watch for our current ad campaigns below, now running across the tri-state region.
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Tri-state doctors in the news |
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On May 12, Dr. Steven Goldberg, a cardiologist with ProHEALTH, was featured on Long Island News Radio and interviewed on habits to support good heart health.
On May 18, Dr. Daniel Griffin, infectious disease expert with ProHEALTH, was interviewed by News 12 on COVID-19 on
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Dr. Christine Herde,
chair of CareMount’s OB/GYN department featured on the Off the Chart Podcast!
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Hosted by Dr. Kenny Poole, the series showcases providers sharing their personal stories, career paths, passions, and perspectives on health care topics. This episode featured Dr. Christine Herde, chair of the OB/GYN department at CareMount Medical, who shares her personal and career background and thoughts on empowering patients through judgment-free education and greater integration of mental health care.
Dr. Herde has also received the District Service Award from the American College of Obstetricians and Gynecologists (ACOG). Well done Dr. Herde!
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Riverside Medical Group’s first x-ray student externship has begun in the Rutherford orthopedics office. This is the first site to invite students to participate in an office setting. This project is possible thanks to the patient health safety team, Hudson Community College, and office manager, Denice Corpering-Diaz. The students will be rotating shifts Monday through Wednesday each week.
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June is Alzheimer’s and Brain Awareness Month.
Here’s How Oral Care Can Affect Your Brain
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Alzheimer’s and Brain Awareness Month is an opportunity to explore how oral care may affect the onset of diseases such as Alzheimer’s.
A 2019 study in Science Advances, found that the bacteria that causes gingivitis in the mouth may also be connected to Alzheimer’s disease. Porphyromonas Gingivalis is a bacteria that can travel from the mouth to the brain producing enzymes called gingipain that can destroy nerve cells. This nerve damage can lead to memory loss, and eventually Alzheimer’s.
Some of the most common issues dentists see in their patients are related to poor oral care, including bleeding gums and gingivitis. By sharing the connection between gum disease and brain health, patients may be more likely to take action early on.
Optum in the tri-state region has a clinical affiliation with ProHEALTH Dental, which offers dental services throughout the New York and New Jersey area. Learn more at PHDental.com.
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The Optum Experience – May 2022 |
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Though it’s formally recognized in May, mental health awareness demands year-round attention. Whether you're among the one-in-five adults in the United States who experiences some sort of depression or anxiety, or you could simply benefit from boosting your well-being, practicing self-care is an important part of staying well. Use these tips to stay connected to your family, to your community and to yourself.
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From the Optum talent development team
"Leadership Foundations" Summer session
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Calling all Optum team leads, supervisors and managers and anyone looking to enhance their leadership skills in Optum Health: The “Leadership Foundations” summer session is open for enrollment. In this live, online program, participants will discover how to:
- Use emotional intelligence to be their best selves.
- Empower their teams through coaching and feedback.
- Succeed in the business of health care.
Enrollment closes on July 11 for the next session, which will be held July 19 – Aug. 25. Visit the program website for more details and to enroll. Questions? Contact txdfeedback@optum.com.
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Dear Colleagues,
It can be hard to know when and how to speak up with respect to national events. But what is clear is that the last few weeks in our country are weighing heavily on the minds of many of us. This is a time of stress and concern in our nation as we cope with mass shootings seemingly every day. Each one hits home, whether it's because we care about the people affected, we feel our community was targeted or we see a workplace that looks like ours, one focused on helping people, impacted by violence. This is leaving many of us feeling anxious, sad, angry or afraid.
We do not have all of the answers, but what can help get us through times like these is staying close and being there for each other. If you and your family are in need of help or support, please reach out to any or all of the resources below.
Take care,
Erin
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Employee Assistance Program (EAP): The EAP is available 24/7 to provide confidential help to support well-being, including free counseling sessions and unlimited telephonic support.
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Sanvello: A mobile app to help manage stress and anxiety and includes support communities.
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An article with ideas for managing distress through tragedy.
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ICYMI - UHG’s May Fireside Chat |
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Thank you to everyone who tuned in to UnitedHealth Group CEO Andrew Witty’s May Fireside Chat. The broadcast included a conversation with Terry Clark, UHG’s chief consumer and marketing officer, and covered our progress to advance our growth strategies and reorient our business around consumers, how we’re creating a more diverse and inclusive company culture and reimagining the way we work. For those of you who were unable to join us, here are options to get a re-cap: |
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CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the “Practices”) are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the Practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives. |
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